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M

New Member

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2 Messages

Mon, Jun 22, 2020 2:07 AM

Loss of Smithsonian channel

We have U 200, why did we lose the Smithsonian channel?

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Accepted Solution

Official Solution

Juniper

ACE - Expert

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21.7K Messages

2 months ago

To find out why you need to troubleshoot.

 

The Smithsonian Channel normally requires U 300. However if you have HD service, you can add it to the U 200 with their HD Premium Tier ($7).

 

So check to see if you still have that add on to your U 200 on the account. If it is then reset your box and try the channel again. See if any error message shows.

 

If that doesn't resolve it, then call AT&T for support.

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New Member

 • 

2 Messages

2 months ago

We have U 200 lost our Smithsonian channel, why

Constructive

Employee

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12.4K Messages

Did you even read @Juniper  respons?🤦

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Juniper

ACE - Expert

 • 

21.7K Messages

@Constructive 

 

They had put their own 2nd post in the thread before I had responded to their original post. Perhaps I should have responded to their own reply instead so it would have been in a better order (at least visually)

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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