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Tue, Aug 11, 2020 7:34 PM

I have not had any success trying to log into my att U-verse app. I have tried to get help online from att - but No success

I have tried to log into the att U-verse app several times, but I always get an error message. I have tried to reach someone at att through a chat or on the phone, but have had no success. I can’t reach an actual person to help me. Does anyone have any suggestions? Thank you in advance!


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Community Support


144.9K Messages

5 months ago

Hello @Pamela_S


Having access to the U-verse TV app is certainly a benefit to expand your U-verse experience. Be assured, we will work with you to support a resolution to the issue. 


In some cases, a reset of your Access ID password can resolve the issue. It's depending on the specific error. What error message are you receiving on attempt to login? 


Try to delete the app and reinstall. Before sign in, reset your password. Once your password is successfully rest, try to login again. You can have up to five mobile devices registered per ID (master or sub) at any time.


It's unfortunate to hear that you have encountered some trouble reaching out to us. If you would like to chat with us to have a specialist review and assist with resolution, click on this link and scroll to the bottom of the page for the chat button. 


Chad, AT&T Community Specialist. 



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