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Contributor

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3 Messages

Wed, Dec 12, 2018 11:12 PM

HBO Go and Showtime Anytime

I have AT&T fiber U-Verse with all channels, but when I tried to log in to HBO Go or Showtime Anytime it would say I am not subscribed to HBO and to call AT&T etc....  I am subscribed and it works on my television and the U-verse app fine.  I called AT&T several times and they have told me everything from I am not eligible for HBO Go because I do not have Direct TV to this is an IT issue and they have put in a ticket.  I was told "third party apps should be back up by no later then Wednesday."  Now I try to log in and it tells me my username or password is incorrect.  I am using the same username and password I use to log in to AT&T.  Is anyone else having this much trouble??  I thought I was going to like U-verse, but after one week I am almost ready to switch back to more expensive Cox.  

Responses

Brand User
ATTHelp

Community Support

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127K Messages

2 years ago

Hello @Nikkidee76

We understand you're having issues signing in to your third party apps.

Are you using your access ID to log in?

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

2 years ago

Same issue here. Have been told many different stories but when I try to search this issue it seems to be an ongoing issue with U-Verse back to 2016. I just established service and while the fiber internet is great, not having the app logins is a deal breaker. May just cut the u-verse and go back to piecing together all of my channels with other streaming services. U-Verse was appealing because I could get all the channels I wanted under one plan.

Contributor

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3 Messages

2 years ago

I am using the same username and password I use to log in to att.com and the u-verse app.  I was told after being on the phone with ATT over 40 minutes that IT was aware of the problem with third party apps and they are working on it.  Is that not true?

Tutor

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4 Messages

2 years ago

I've been told the same after much troubleshooting. It seems like more of a way for them to get off the line without solving the problem. Never had any actual attempts to re-sync my service or anything done by at&t. Same story every time, never had working app login. Going to cancel.

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