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2 Messages

Sat, Dec 15, 2018 5:54 PM

Getting user not authorized errors when trying to stream from devices

I am a Uverse U300 subscriber and should have the ability through my subscription to stream content from many providers using my computer on provider websites. I should be able to download provider apps on my roku, att smartphone and my ipad. Up until Thursday Dec 7 I had no problems doing so. Since then I have been getting errors when I attempt to stream programs on all these devices. The error messages all state that I am not authorized or my plan does not cover the programming selected.Examples of the providers are ESPN, USA Network, SY-FY Network, TNT, The CW, STARZ and Showtime. All of these are included in my cable package and are listed on ATT.com as services I have streaming access to.

I have cleared the cookies and cache in my browser. Tried multiple browsers. Have uninstalled and reinstalled the apps on ipad, smartphone and roku. 

For example, I open WatchESPN and select the show currently airing on ESPN. ESPN opens a window for me to select my cable provider. I select ATT Uverse and am directed to ATT where I sign in with my access id. I am then returned to ESPN when then attempts to validate my permissions and I ge the not authorized error. I follow the same process and get the same error for all those providers listed and others not listed.

I have spent hours over multiple days both online in chat and on the phone trying to get this access issue resolved. My id have been synched multiple times and does not solve the issue. I have been told that the provider was doing maintenance and access would return - it did not. I was told multiple times there was a service outage causing the issue and it would be fixed. Still didn't correct the issue. 

Anyone else experiencing this? Found a solution? Got other ideas to workaround the problem?

Responses

Brand User
ATTHelp

Community Support

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140.6K Messages

2 months ago

Hello @Ccurlin2015,

 

Let’s get your entertainment back.

 

We would like to begin with a few clarifying questions.

  • Are you an AT&T Uverse TV customer or do you have another one of our TV services?
  • Are you able to access Oxygen and NBC on any other devices?
  • Are you able to access any other channels on the firestick?
  • What package do you have?

While we await your response we recommend the following.

  • Delete the app and reinstall
  • Reset the firestick
  • Check out Amazons support page for their Fire products

We hope this helps @Ccurlin2015, we look forward to hearing from you.

 

KaneB, AT&T Community Specialist

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