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Tutor

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2 Messages

Thu, Sep 8, 2016 3:55 AM

Fox Sports Go App

When I login to the Fox Sports Go App and select ATT Uverse as my carrier, it tells me "Media Error- This network is not included in your current television subscription. Please contact your TV provider to Subscribe." There is nothing to "subscribe" to. What is going on here? My friend can get in just fine with Dish. I am about to cancel service and switch. I have made sure I have the current update to iOS and have also deleted and reloaded the app. Anyone else having this issue? Thoughts here?? Need it ASAP!

Responses

Brand User
ATTHelp

Community Support

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140.1K Messages

4 years ago

Hi @Nickdoll,

 

In the past, our members were using the wrong att.net email address to log in. Verify it here

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

4 years ago

Nope. Made no difference. It says the channel I have selected is not part of my tv subscription which is not true. It's FS1, I have that on my tv. It is only ATT Uverse that will not let this work. My buddy signed into his xfinity and in seconds we were watching the game. Please resolve this issues ASAP. I'm going to be switching providers over this.
Brand User
ATTHelp

Community Support

 • 

140.1K Messages

4 years ago

Hi @Nickdoll,

 

We can look into this further. We just sent you a private message via the community forums. Click here to reply back.It may take us up to 24 hours to resolve this. 

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

4 years ago

I have the same problem.  I subscribed to Directv on 10/6/16 and the error code says my service provider restricted access to Foxsportsgo.   Contact service provider to subscribe.

Community Support

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6.7K Messages

4 years ago

Hey @Nickdoll,

We have sent you a private message and look forward to working with you to get this sorted.

ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

4 years ago

I live in rural South Dakota and U-verse isn't an option

Community Support

 • 

6.7K Messages

4 years ago

Hey @Nickdoll,

We have sent you a private message and look forward to working with you to get this sorted.

ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

140.1K Messages

4 years ago

That is great to hear. If you ever run into any issues. Let us know and we will be glad to help.

 

Thank you,

ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

4 years ago

I'm having the same issue. It's game 7 of the World Series, you're killing me UVerse!

Contributor

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1 Message

4 years ago

Im having the same issue but with Roku.  It tells me its not part of my subscription?  I have the latest IOS version. What gives?

 

Tutor

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5 Messages

4 years ago

Funny thing, my Fox Sports app started working when my receivers activated

Contributor

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3 Messages

4 years ago

I am also having this exact same issue. Please advise.

Contributor

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1 Message

4 years ago

This app used to work. Tried to activate with code. Does not list uverse as provider. Anybody have info on this?

Contributor

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1 Message

3 years ago

I am having this issue.

Contributor

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2 Messages

3 years ago

I am having the exact same issues. Seems a while back I use to be able to watch it no problem, now I can't watch anything. Says I'm not subscribed, heck I have 2 uverse accounts for both of my houses and can't even watch crap. I hate I can't get any locks with uverse or directtv. Maybe dish is the way to go now.

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