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Tue, Aug 11, 2020 3:37 PM

Firestick ESPN authorization error

On my firestick using the att uverse app, when trying to open ESPN, I get the following error message:

(ESPN: Playback authorization failed (ES1004:403). I have cleared cache on both apps, restarted both apps, restarted the firestick, and unplugged and re-plugged my router and get the same result. I have contacted ESPN and they suggest talking to at&t. Any suggestions what might be the problem?


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144.9K Messages

5 months ago

Hello, @trharter


We can help with the streaming issues with ESPN.


From the looks of it, you have been pretty thorough in your troubleshooting already. Clearing cache and restarting the Firestick and great first steps.


Take a look at our Uverse App Troubleshooting page for additional steps to try. 


If it is just ESPN you are having trouble with, resetting your log in password is a key step to sync your accounts.  It helps remind the Uverse and ESPN apps that you do subscribe to the channel. Just remember to log out of the apps first.


Let us know if you have any other questions,


Meaghan, AT&T Community Specialist

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