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1 Message

Fri, Jan 3, 2020 2:34 AM

Failure to authorize on Uverse app

One of my receivers is pixelating and freezing. Tried all the online suggestions twice (check wiring, cold restart, soft restart) and don’t have time to deal with phone call to AT&T. So I switched to Amazon Fire TV stick on same set, logged into Uverse app, but when I tried to launch ESPN (I have a valid U-300 account) it said there was an “authorization failure” for that channel. Getting same message on other channels. I have used the Uverse app successfully on other sets with Fire TV sticks. What gives?


Brand User



112.8K Messages

3 months ago

Hello @reinruss,


We're happy to see what we can do for you!


We recommend using the Troubleshoot & Resolve Tool to run diagnostics on your service. This can help fix the freezing and pixelating you're experiencing with your receiver and refresh your system so that the U-Verse app can recognize your account credentials.


Give it a try and let us know if you need further assistance.

Thank you for reaching out!


Aminah, AT&T Community Specialist

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