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New Member


1 Message

Sun, Jan 12, 2020 4:23 PM

AT&T U-Verse account not recognized by app

My account ID and password works everywhere except on the AT&T U-Verse app. What am I doing wrong?


Brand User



108.6K Messages

a month ago

We'd love to help with your streaming app, @Qhamal.

What device are you using? What error message are you getting? Are you using the correct ID and password? To make sure, please Find your User ID to sign in.

We also suggest that you clear cache on your device, uninstall the app, refresh your device, reinstall the app and then reset you password to see if that helps.

You can view also this great support article to get tips on how to troubleshoot your U-verse app not working.

Let us know if you need anything else!

Yetty, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member


3 Messages

I am having this exact same issue. I have done all the suggestions, and chatted with ATT chat and issue still not resolved. they said it would be fixed and has been escalated, but still cannot login.