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Fri, Apr 3, 2020 7:08 PM
Everytime that I try to login into the app I keep getting an error to use a userID. I am using the right userID and password.
8 months ago
We'd love to help with your streaming app, @aj_aspenave10.What device are you using? did you try using another device? Are you sure you re using the correct ID and password? To make sure, please find your correct ID now.We also suggest that you clear cache on your device, update browser, restart device, uninstall the app, reinstall the app and then try again to see if that helps.You can also view this great article to get tips on how to troubleshoot your U-verse TV app not working.Let us know if this works for you!Yetty, AT&T Community Specialist
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