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J

New Member

 • 

5 Messages

Thu, Jul 9, 2020 11:01 PM

WORSE EXPERIENCE EVER. IM ABOUT TO CANCEL EVERYTHING WITH AT&T

FOR STARTERS, I'VE BEEN A CLIENT WITH AT&T FOR ALMOST 20 YEARS. WHEN IT WAS ACTUALLY CINGULAR WIRLESS DOWN HERE IN MIAMI,FL. IN THE PAST 5 YEARS IVE HAD NOT ONLY WIRELESS SERVICE WITH AT&T BUT ALSO MULTIPLE UVERSE ACCOUNTS IN ALL MY HOMES. OVER A YEAR AGO IN 1 OF MY HOMES I CANCELLED UVERSE BECAUSE I HAD NO TENANT ANYMORE. MONTHS AFTER I RETURNED ALL THE EQUIPMENT, EVEN THOUGH IT WAS A BIT LATE IT ALL STILL GOT RETURNED. A YEAR LATER I SEE A COLLECTIONS ON MY CREDIT FROM AT&T. I ALWAYS PAY SO I WAS SHOCKED I ACTUALLY THOUGHT IT WAS FRAUD, AFTER CALLING AT&T I COME TO FIND OUT THEY SENT ME TO COLLECTIONS FOR THE EQUIPMENT NEVER BEING RETURNED FOR THE UVERSE ACCOUNT I JUST MENTIONED. I THEN TOLD THE REP I DID RETURN THE EQUIPMENT AND I ALSO STATED I HAVE PROOF OF SHIPPING AND REFERENCE NUMBER FROM UPS. THIS PERSON THEN WENT AHEAD AND ASSURED ME IF I HAD THAT PROOF THAT THE DEBT WILL BE FORGIVEN AND THE DEBT COLLECTORS WOULD BE NOTIFIED. SO I WENT AHEAD AND EMAILED THE REP ALL THE PROOF NEEDED TO CLEAR THIS ISSUE UP. HE SAID WITHIN 7-10 DAYS I WILL BE CALLED ONCE THIS CASE HAS BEEN RESOLVED SO HE GAVE ME A TICKET# JUST INCASE (TICKET#314873). AS EVERY COMPANY OVER PROMISES CONSTANTLY ABOUT FOLLOWING UP OFCOURSE ATT DID THE SAME AND PROMISED BUT NEVER FOLLOWED UP. SO 18 DAYS LATER I CALL BACK AND NOW THIS TICKET STILL WITH NO RESOLUTION AS TO NOW BE ESCALATED TO A DEPARTMENT THAT SOLVES THESE TYPES OF CASES IN A QUICKER FASHION. THE PERSON I SPOKE TO IS WENDY, SHE ASSURED ME THIS WILL ALL BE RESOLVED BECAUSE SHE WILL MAKE SURE IT DOES. ALL WE NEEDED TO WAIT ON IS CONFIRMATION FROM THE DEPARTMENT THAT RECEIVES ALL THE EQUIPMENT FROM U.P.S TO CONFIRM THAT MY EQUIPMENT WAS IN FACT RETURNED. 6 DAYS LATER (YESTERDAY) I GOT A CALL BACK FROM WENDY SAYING SHE NEVER FORGOT ABOUT ME AND NOW THEY HAVE CONFIRMED THAT UPS DID SHIP ALL THE EQUIPMENT, BUT AND THIS IS A BIG BUT THEY CANT FORGIVE THE DEBT OWED EVEN THOUGH I RETURNED IT. APPARENTLY THERE'S SOME SORT OF GRACE PERIOD THAT I WAS NEVER EVEN TOLD ABOUT. BEFORE I EVEN RETURNED THE EQUIPMENT I CALLED AT&T TO MAKE SURE I WAS STILL ABLE TO, AND ALSO ASKED IF I COULDNT RETURN IT TO PLASE LET ME KNOW BECAUSE I DONT WANT TO GO TO COLLECTIONS ON MY CREDIT. AND NO OFCOURSE THEY ASSURED ME I COULD AND SENT ME AN EMAIL WITH INSTRUCTIONS ON RETURNING ALL THE EQUIPMENT SO AT THIS POINT IM FURIOUS WITH AT&T. I THEN ASKED WENDY " LET ME UNDERSTAND SOMETHING, SO YOU GUYS HAVE THE EQUIPMENT, YES? SHE SAID YES. OK BUT YOUR STILL BILLING ME FOR NOT RETURNING THE EQUIPMENT, AND THEN SE SAID YES. SO HOW DOES THIS MAKE SENSE? WHO EVER LOOKS AT THIS IN CORPORATE PLEASE KNOW, I ACTUALLY WANT TO ADD AT&T TV TO MY EXISTING UVERSE ACCOUNT AT THIS VERY MOMENT. AND I ALSO WANT TO ADD ANOTHER LINE TO MY WIRELESS PLAN WITH 7 LINES ALREADY. BUT IF THIS ROBBERY IS THAT AT&T HAS PULLED ON ME BY TAKING BACK THEYRE EQUIPMENT WHICH IS ONLY FAIR BUT ALSO BILLING ME AND LEAVING ME IN THE HANDS OF DEBT COLLECTORS FOR NOT RETURNING IT WHICH ISNT FAIR, IF THIS ISNT RESOLVED. AT&T ! YOU CAN FORGET ABOUT ANY FUTURE BUSINESS WITH ME, AND REST ASSSURED I WILL CANCEL THIS WHOLE RELATIONSHIP THAT WEVE HAD FOR ALMOST 2 DECADES. AND IF YOU THINK I CARE ABOUT CANCELLATION FEES YOUR MISTAKEN, MONEY ISNT AN ISSUE ILLC ANCEL EVERYTHING PAY WHAT I HAVE TO AND LEAVE TO ANOTHER COMPANY BEFORE YOU GUYS STEAL ANOTHER DIME FROM ME. ITS NOT ABOUT THE MONEY ITS ABOUT THE PRINCIPAL AND THE FACT IM BEING ROBBED .

Responses

skeeterintexas

ACE - Expert

 • 

15K Messages

a month ago

IF BY "A BIT LATE" YOU MEAN MORE THAN 90 DAYS AFTER YOU CANCELLED SERVICE, THERE IS NO REFUND.  FROM THE TERMS OF SERVICE

 

Return of Equipment.

Upon termination of the Services for whatever reason, you must return the Equipment, undamaged, within 21 calendar days to AT&T. If the Equipment is not returned within 21 calendar days, or is returned damaged, you will be charged for the value of the Equipment. We may retain any advance payment or deposit, or portion thereof that previously had not been refunded, if you fail to return the Equipment within this time period. If the Equipment is returned within 90 days of termination, any fees charged for the Equipment will be refunded (other than fees for damages). No refunds will be made for any Equipment returned more than 90 days after termination.

In addition to termination of service, these return of equipment provisions apply if your existing equipment is replaced or upgraded for any reason.

 

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
JefferMC

ACE - Expert

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17.6K Messages

a month ago

Keep in mind you're posting on a user forum.  The likelihood that someone from AT&T will act on your post is not 100% or really even close.  The person you were on the phone with has more leverage.

As skeeterintexas has explained, the rule is 90 days.  If you UPS receipted it within 90 days of the cancellation date, you're good, you owe nothing, you're in the right, keep bullying.  If you were over 90 days, then you are asking AT&T for a favor in return for your continued loyalty, and you need to approach it like that.

You can try contacting the office of the president (use google to get the mailing address) and ask for them to intercede to keep your remaining business.  They have the authority and initiative to bend the rules a little.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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