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Wonder why you're losing customers?
Several years ago, after I had long been an AT&T UVerse customer, they raised my rates 44% per month. After calling and speaking with two representatives in their Michigan call center, I was told that I would not be offered the rate I had been paying because that was the "new customer" rate and I was an existing customer. I let them know what I was paying annually for their services and that my payments would drop to $0 when I cancelled; they didn't care. Now I see that AT&T is losing a million customers per quarter....and they probably wonder why. https://arstechnica.com/information-technology/2019/07/att-loses-nearly-1-million-tv-customers-after-raising-directv-prices/ https://awfulannouncing.com/nfl/att-will-lose-over-1-million-customers-this-quarter-as-carriage-disputes-with-nfl-network-nfl-redzone-cbs-nexstar-drive-customers-away-in-droves.html http://www.msn.com/en-us/money/companies/cable-lost-but-streaming-may-be-bleeding-out/ar-BBYFPWR?li=BBnbfcN