JohnH23's profile

Tutor

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5 Messages

Mon, Jun 26, 2017 2:30 AM

Wife and I love DirecTV

Wife and I have loved DirecTV, especially their customer service department, for about 17 years.  

For Internet, I started with SBC, then they became AT&T, after they started Uverse, moved my POTS phone to Uverse.  Even though I only have to call on them maybe once a year, I do not like AT&T's customer service organization.  My wife can deal with DirecTV's customer service w/o a problem, but she would give up dealing with AT&T's customer service, even before asking them her first question.

Two days ago, I called AT&T to see if having the Uverse and DirecTV bills combined would save me money. The answer was yes, about $10/mo.  I told the rep that for that little saving, I was not interested. So today I was checking myATT and it looks like they have combined them.  So I just spent 30 minutes on the phone with a man with a difficult-to-understand Indian accent trying to get it straightened out.

 

ATTHelp

Community Support

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192.1K Messages

5 y ago

Hello! I wanted to reach out to let you know that I have sent you a private message regarding your account inquiry. Thanks!

Sincerely,

Tammy Y., AT&T Social Media Manager, 6am-230pm Sun-Thurs. CST

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