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6.7K Messages

Mon, Oct 5, 2015 7:14 PM

Why is The First Bill So High - Information from the AT&T Community

Understanding Your Prorated Bill

The videos below will help you understand your high bill, first bill, and ways to pay online.

 

Understanding Prorated Billing (High Bill)

Understanding Your First Bill

Manage Your Payment Options

ChrisZ, AT&T Community Specialist 
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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6.7K Messages

6 y ago

Prorated Charges are partial monthly charges incurred anytime you make changes to the products and services on your AT&T account. For simplicity's sake, we recommend that any plan changes or new services start at the beginning of your next bill cycle. If changes must go into effect mid-cycle, you will see a proration on your bill.

 

Proration divides the charges on your bill proportionally, so you're only charged for whatever portion of the regular monthly service you used.

 

To learn about prorated charges and how they are incurred when changes are made in the middle of a billing cycle, check out the video above.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Anonymous

New Member

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25.7K Messages

5 y ago

Funny how that is always in your favor, as in I am billed for the month of June (for you bill a month ahead of time) and there are prorated charges for a promotion that expires on June 21st.  So I call to get a new promotional fee, for your service is marginal at best and I am not going to pay full rate if I can help it.  This is on June 13th.  And I am told that I cannot get a new rate until after June 21st, if there is one even available.  So, you can charge me for June 21st - 30th at full price, but you cannot give me a new promotion that will start on the 22nd and give me a credit???? It is ridiculous!!!!

Contributor

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1 Message

5 y ago

Never been so disappointed. ... Its enough almost to make u wanna switch... Everything I was told about if I switched hasnt been true! So frustrating 😠😠😠😠 I aint referring nobody to this service until I see progress other wise ...

Contributor

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1 Message

2 y ago

For the second month in a row I've been fully billed for 2 services (switched from DirecTV to UVerse and they're still billing me for DTV - I've called multiple times).

 

AT&T thinks it's ok to bill me and expect me to pay $1000 total in the 2 billing cycles to only send me a refund in 2-3 weeks after I pay via the mail.

 

I'm not some pleb and understand the concept of the future value of money.

 

ABSOLUTE garbage!

New Member

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1 Message

8 m ago

I’m a AT&T costumer and somebody added a IPhone 12 we’ll 2 of them and I don’t know who and how that happen is there a way I can fix this ASAP cuz I definitely don’t have the money for the bill

JefferMC

ACE - Expert

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21.7K Messages

8 m ago

@Turtle513 , you've replied to a five year old post that has nothing to do with your situation.  Please create a new post in the wireless forums if you wish to put your question to this community.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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