Tutor
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1 Message
Why is the customer service for ATT so terrible ??
I have never been so angry ! I feel very disrespected by the customer service agent that DID NOT EVEN ATTEMPT TO HELP ME !!! I simply want to know if the phone case I ordered is on backorder because it has been a week since I ordered it and it hasn't shipped ! I just got a new phone from att and the case did not ship with the phone. So now all I want to know is if I should go out and purchase a different case or wait for this one. I do not want my super expensive phone to get dropped and break.
the csr told me she couldn't believe I ordered a case from att because they are so much more expensive. she said SHE would have ordered it from amazon and would just wait without complaint for it to come in . Really ?? is that what YOU would do ?? well guess what ?!?!? that's not what I did !!!!! I ordered it from ATT and you are representing them and you are talking down to your customer !! that's what you are doing !! who cares what you would do ?? I am the customer and I just want to know if the case is on back order ??? why is that information so hard for your customer service department to give to out ?
nimblehuman
New Member
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3 Messages
4 years ago
I just waited on hold for over an hour to get help unlocking my old AT&T branded phone, only for "Alan" to hang up on me immediately after I explain why I was calling. Called back again and after an hour and a half the IVR told me that "due to circumstances beyond our control we are unable to take your call at this time". They never delay in taking your money but treat their customers like dirt. Worst customer service experience EVER, and I have worked a Customer Service phone job myself for several years. Inexcusable.
[EDITED per Community Guidelines - Keep it Courteous]
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normyoshida
New Member
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1 Message
4 years ago
Why don't they put a phone number on their billing that takes you to the right representative. Their poor reps spend more time porting you over to the correct representative. It must cost them millions in rep time to transfer calls.
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ebbandflow4614
Tutor
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10 Messages
3 years ago
Not bad - ABYSMAL!!!!! They're gotten even worse over the years. I could write a book on it but I'm too frustrated to embellish on my current issues with them.
$181 BILLION DOLLARS in 2019 and they have a completely inept customer service department. KEEP IT CLASSY AT&T!
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omar_r
Contributor
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4 Messages
3 years ago
I feel your pain. I've been a costumer for over 20yrs and every time I call the experience get worst and worst. Last issue was that I return a device, but they were charging me the device as non returned. I have a receipt, but that's not enough for them. They want me to go back to the store and talk with the person who did the receipt because the receipt that they gave me is not in their system. Now I've been charged $100 for a device I return to the store. I created two (2) tickets, both of them were closed and they didn't gave me a call or an email. I spend over 2 hours for the two tickets, and they didn't gave me a call back saying why it was closed. I'm overly frustrated with them. Anyway, I vent out.
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martinkirkham
New Member
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2 Messages
3 years ago
This is an interesting discussion, of course. In my opinion, their customer service is not so bad. True, I was a little disappointed with their bonus program and the lack of lucrative client offers. But it is understandable because here every penny counts.
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ebbandflow4614
Tutor
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10 Messages
3 years ago
Every penny counts...... they made $181 Billion Dollars in 2019. Who is more concerned about pennies, you or them?
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Constructive
Former Employee
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32.9K Messages
3 years ago
your responding to a 3 year old post
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ebbandflow4614
Tutor
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10 Messages
3 years ago
Cool? Doesn't take away the details behind our experiences and frustrations with a company that doesn't care for their customers!
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Constructive
Former Employee
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32.9K Messages
3 years ago
yes but the only people that will see you response is the people that responded 3 years ago it doesnt show up on the feed
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ebbandflow4614
Tutor
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10 Messages
3 years ago
Gotcha. Please feel free to pass along my praise and appreciation for AT&T in its negligence, ineptitude and lack of concern for healthy channels of customer service! ;)
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