Learn how you can get the iPhone 13 now!
BakoBS's profile

Contributor

 • 

1 Message

Sat, Jan 17, 2015 10:30 PM

Why is AT&T Customer Service a joke????

I was without service from Dec 18-Jan 13. The techs replaced the street switching box and did not connect my home. No Internet, phone, and cable for 26 days.

 

I got a $40 discount and paid $184 for a service that I did not have. Customer service said that was the best they could do. It did not matter that I called every week for an update. CS said I should have called every day and could only credit days that verified service was absent. Made me pay for taxes on days there was no service as per their policies.

 

I have a few choice words and actions that cannot be expressed in a post but you get the point. Posting here really has to little affect for satisfaction but maybe you had the same experience and need to vent.

 

I have the money if anybody knows how to create a digital service provider that stands for good business instead of outsourcing to people that don't care about Americans. 

JefferMC

ACE - Expert

 • 

24.4K Messages

7 y ago

I'd suggest that you click this AT&T logoCustomer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelope  in the upper right hand corner of this site, next to your avatar and name) in a business day or three.  To speed things up include your Billing Account Number and best way and time to reach you in your PM.

 

They obviously know you were out those other days and they know they need to credit them.  Be civil but firm.  I think they should give you a minimum of $5/day/service up to the maximum monthly service charge.

 

mibrnsurg

Expert

 • 

20.4K Messages

7 y ago

@BakoBS Click the ATT Uverse Care link in my signature, send the PM, explain your situation.

 

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply.

 

See if they can help and compensate you for some down time. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.