Why is AT&T Customer Service a joke????
I was without service from Dec 18-Jan 13. The techs replaced the street switching box and did not connect my home. No Internet, phone, and cable for 26 days.
I got a $40 discount and paid $184 for a service that I did not have. Customer service said that was the best they could do. It did not matter that I called every week for an update. CS said I should have called every day and could only credit days that verified service was absent. Made me pay for taxes on days there was no service as per their policies.
I have a few choice words and actions that cannot be expressed in a post but you get the point. Posting here really has to little affect for satisfaction but maybe you had the same experience and need to vent.
I have the money if anybody knows how to create a digital service provider that stands for good business instead of outsourcing to people that don't care about Americans.