Why does AT&T not want to keep good customers?
I have spoken with several retention specialists at AT&T in anticipation of my U-Verse rates skyrocketing on 5/27. After being a good customer of AT&T for 11 years, they probably figure they have squeezed everything out of me they can. I am switching to Charter and saving $100 a month for the same (or in most cases, better) services. The AT&T guy I spoke with tonight wished me luck with my new service. Boy, don't strain yourself, AT&T. Your customer retention is the absolute worst I have ever seen! You must be rolling in the dough, but then again, after looking at my bills for the last 12 months, I can see why.
The likelihood I would recommend AT&T to someone else just went from a 2 (on a scale of 10) to a -8.