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Why does AT&T not fulfill their salesperson's promise to a new customer on Visa Gift Cards?
I just recently moved to a new apartment August 1, 2018. I shared an apartment with a friend for the prior year and she had her own AT&T service in her name, so I was not an AT&T customer for a year. I have been a past customer and my account was in good standing when my service came to an end for the move. A friend of mine's son is a subcontractor for AT&T Uverse. She had him call me and he got me signed up for AT&T UVerse TV and Internet. He told me I'd be receiving a $200.00 Visa Gift Card. I said great, I could use the extra $$ for moving expenses. Well, I get a letter stating I'll be getting a $100.00 Visa Gift card. I tried contacting somebody at AT&T to question this and all I get is a recording that connects me to the Reward Center. I can't speak to a live person about this. I've tried the chat and was told instead of a $200.00 Gift card, they are doing two $100.00 because the second one has to be entered manually. Okay fine, it all equals $200.00. I get told I'll be eligibe for the second reward card sometime after September 6th or something like that. That date comes and goes and no letter about a second $100.00 Gift Card. So I contact chat person again on AT&T website. After explaining what has happened, I get told by chat person that they will have their manager call me. Manager never calls me. About a week later, I try again, this time chat person has manager call me. Manager is probably another employee out of Philippines call center, but he assures me he is taking care of it and is sending me out another $100.00 gift card. I ask him will be getting a mailing with the reward information before I receive the card. He says no, I will be getting the card directly. Well needless to say, I haven't gotten that card in the mail either. I'm really aggravated with AT&T. I don't blame my friend's son because I don't believe he would have promised me something that he had no authority to promise. I blame AT&T for dropping the ball or refusing to fulfill a promised reward card. If this is how AT&T wants to get new customers, fine, but to keep these new customers?? I'll be ending my service with them as soon as my contract is over.