WHY AM I CONTINUOUSLY GETTING CHARGED FOR HBO?!
I have never seen anything like it. Started my subscription with At&t last year, got 3 free months of HBO at the start. I'm not a big fan of HBO, so I cancelled the free-view prior to the end date. However, since that time I am charged EVERY. SINGLE. MONTH. for this service that I do not receive. In addition to this, I have to call or chat with AT&T EVERY. SINGLE. MONTH and explain their error to them over and over. I have spoke with some very confident employees who assured me that "they took care of the problem and I wouldn't be charged one more month for the HBO I do not receive". But not one person has solved this issue. The last time I called customer service, I asked for a supervisor. I was told that I was not able to be given information about a supervisor or whether there was even a supervisor in close proximity. I am over it. I have never seen such a ridiculous error that can't seem to get fixed. What do you teach these employees?! So, fast forward to last month. I called THREE times during the month to have the erroneous $26 fee for the non-existent HBO to be credited to my account. It wasn't credited until a few days ago when I finally reached a guy on chat that immediately credited the amount. This resulted in a late charge for the upcoming month's bill. UNBELIEVABLE. I am resorting to posting my frustration here and private messaged "AT&T Cares". We will see just how much they care.
Did I mention that my upcoming bill has A CHARGE FOR HBO AGAIN!??!?! I am pulling my hair out. Seriously.