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Community Support

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6.7K Messages

Tue, Jul 28, 2015 5:44 PM

Closed

Where's my Tech? Access, Missed Appointments and Rescheduling.

Check out more features on myAT&T.

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A. Check Appointment or Technician Status

  • When you login to the myAT&T app, your appointment details will be displayed on the home page.
  • If you have just scheduled a tech visit, it may take some time to populate in the app. If you still are not seeing your appointment, feel free to send us a private message to confirm your appointment.

B. Edit, Reschedule or Cancel the Appointment

  • Start by selecting Reschedule from the home page notification.

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To Edit your appointment, select Edit Appointment Details”

  1. You can add/edit details about your issue
  2. You can make any updates to the authorized contact.

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To Reschedule your appointment, select “Pick a New Date and Time”

  1. You can change the Date
  2. You can change the Time

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To Cancel your appointment, select “Cancel Appointment”

 

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-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

5 Attachments

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Accepted Solution

Official Solution

Community Support

 • 

6.7K Messages

5 years ago

Missed Apointments? Need to Reschedule your tech. Use these easy steps using the "Where's my Tech" feature on the myAT&T app or online.

 

If there are still issues, please send a private message with your account number and contact details to ATTU-verseCare for further assistance. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.

 

-ATTU-verseCare

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

davidbk

Administrator

 • 

363 Messages

4 years ago

Learn how you can Use our Troubleshoot & Resolve tool to check your repair appointment status and make any changes you need.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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