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6.7K Messages

Wed, Aug 10, 2016 9:34 PM

When is AT&T Fiber Going to be Available - Things to know from AT&T

Internet_Fiber.jpg

When is AT&T Internet coming to my neighborhood? We're Working On It

 

AT&T Internet is not available in all areas but AT&T is working to change that! Below, you will find information explaining:

  • why services may not be available
  • other AT&T internet options
  • news about AT&T Fiber expansions 

 

Why AT&T Internet is not available  

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. We do not have information if or when it will be.
  3. The area is not built for U-verse – some areas are not U-verse ready. The Community team does not have information if or when it will be. Distance and equipment can play a key in instances like this.
  4. Another competitor services there area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!

Note: In order to get higher speeds, you must be within a certain distance of the serving equipment or the equipment must be present in the area. Points 1 and 2 apply in these scenarios. If internet is not available, there are other options.

 

Gigabit Speeds, When Is It Coming?

Check out our coverage map to see where AT&T Fiber is at and cities underway. If AT&T Fiber is available, you can order now!

 

If your neighbor has AT&T Fiber, we can research your address to see if it's available. Remember, distance and equipment still play a factor as mentioned above. 

 

Heads Up: Some areas, or homes, may not have AT&T Fiber, yet. There a many factors including those listed above. It can take time to build out areas for fiber so please pardon our dust. 

 

Looking for Fiber for your Neighborhood or Building?

Are you the property owner or represent your neighborhood (HoA president) and want to get AT&T Fiber for your area. Learn more about how to bring fiber to your property

 

Other Internet & TV Options

InternetTV
AT&T Mobile Hot SpotsDIRECTV Satellite Service
AT&T Fixed Wireless InternetAT&T TV NOW
AT&T Unlimited &More PlansWatchTV 

 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Contributor

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1 Message

4 years ago

I am interested in switching to your fiber, but I rent the house in which I reside. What size and how is the connection made? Does anything need to be mounted to the house?

Contributor

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1 Message

4 years ago

When I chose to move into the current house I'm in I checked to ensure internet was available before I accepted the house. It was so the next morning I called to set up install and was told internet was not available. I've now been forced to get satellite internet with a required 2 year contract only 18GB a month and a $400 cancellation fee. I'm active duty and this really scares me but I need service in my home. When is ATT going to fix this as I was told on the phone I shouldn't have done anything online I should have called. If your options online are not good why have it.

Contributor

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1 Message

4 years ago

I live in a rural area in Brandon, MS  and I have been using Hughesnet now for a year because that's the only internet service that's been avalible in my area. My neighbors that live a few houses down have U-Verse. I would like to know what is the process of getting U-Verse to my location?

Contributor

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1 Message

4 years ago

I signed up for ATT because they said I could get a 32mb speed internet, when the tech got here the signal wasn't strong enough for more than 18. I was recommended to get a double line (bonded pair?) if I required a faster internet. Now that I am realizing I do, no one is willing to help. The ppl on cust service had zero help. Is there really no way to get more internet capabilities.

Contributor

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1 Message

4 years ago

My place of residence is 16150 Mountain Lilac Trail, Frazier Park, CA. 932256.  I am told that AT&T, a major telecommunications company, does not provide service in my area.  After numerous calls to AT&T customer service (should be customer dis-service) I have yet to get a straight answer.  So if there is someone cloaked with the responsibility and the knowledge to provide an answer to the question as to why AT&T does not provide service to my area and if there are plans to ever provide service to my area.  I have asked this question several times over the past thirteen years and have yet to receive an adequate response.  I would like to speak with an executive in this regard not just some herald of happy talk from customer service.  Thank you.

Brand User
ATTHelp

Community Support

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140.1K Messages

4 years ago

Hi @Dialup2016,

 

We can help and just sent you a private message. Click here to reply back and let us know via this thread one you have replied to the PM.

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

4 years ago

Good afternoon!  I would love to have the opportunity to have an Engineer look at the schematics of our street. Based upon conversations with neighbors, when fiber optic cables were laid, it seems like they simply skipped several hundred feet leaving a portion of us stranded. We own our home (it is not an apartment complex). I and several of my neighbors are EXTREMELY interested in being able to have a home internet wired connection! DSL, or otherwise! (Truly, we're not picky!)  🙂 We have AT&T home phone already, so there is no reason DSL shouldn't at least be available to us. I would love the opportunity to speak with someone who has knowledge about the construction and some things that we could do, prices to install, etc to get moving in the right direction. Thanks! 

Contributor

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1 Message

4 years ago

i spoke to at&t internet service
all my neighbors have at&t internet but at&t can not find my address for service
house next door have internet but why not me
service person keep saying at&t working on landline on area but they don't know when it will be available( also saying possibly never)
what should i do? ( at&t is only provider in my home address)

Contributor

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1 Message

4 years ago

I've lived at my residence for 10 years and have only had DSL options. The speed is very inadequate (less than 2 Mbs) and while U-verse is offered to "some" of my neighbors, the speed greatly varies. Due to my distance from the access point, the speed would be less than DSL! However, downloading at 2 Mbs (my previous ATT DSL service) is extrememly slow and inadequate for today and the near future. I was a customer for over a decade and had to switch to broadband which provides a half Mbs more than the ATT DSL. What can I do to get ATT to upgrade our neighborhood's U-verse speeds? There are NO competitors in the area, and only around 150 homes here. If I could get a reasonable speed for internet, then my ATT bundle would be phone, tv and internet...but with only DSL offers, I am left with little to no internet options. 

Contributor

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3 Messages

4 years ago

AT&T has a line just 1/2 mile from us but still has not extended it to our property. Presently we are T-Mobile customers with a AT&T land line. We also have Directv. We would like to have a line extended to our property so we can use AT&T for our small business internet and personal phones. Who do we contact to get information on this?

Contributor

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1 Message

4 years ago

What kind of deal can we get for home phone service a0nd Internet we now have windstream not so happy with it

Contributor

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1 Message

4 years ago

my neighborhood has been wired for fiber. conduit is in place and the signal is there actually right in my front yard. but when i try ordering service it keeps saying not available..spoke with a tech and an engineer and they both says everything is ready just the coverage map may need upgrading..how do we get service is our neighborhood..

Tutor

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12 Messages

4 years ago

I already have a uverse fiber line installed to my home.  What are the various speed choices available for me to choose from.  I do know that the fastest is 1 Gig but I am confused as to speeds below that and also where conventional DSL max's out.

 

Thank you.

Employee

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1 Message

4 years ago

I'm having a home built in a subdivision.  Contractors have laid the fiber already.  What is a good contact other than the search tool to determine when to expect service in a specific area?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

4 years ago

We have had AT&T uverse internet for over 3 years now. The service hasn't been what we really need, but it's currently the only option we have. I would like to know when Fiber will be available on my side of CR 210 in Saint Johns Florida, 32259. I work from home home as a graphic designer - web designer and I also work as a level 3 tech support agent during the day. I would benefit greatly if it were avaiable. As it stands now, I have to hold customers off untill I can upload data to the previous customers server becuase it takes so long. At least if I had and idea when I could have it I'd feel a little better about paying 100 bux a month for the less than desirable service I have now. 

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