Community Support
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6.7K Messages
When is AT&T Fiber Going to be Available - Things to know from AT&T
When is AT&T Internet coming to my neighborhood? We're Working On It
AT&T Internet is not available in all areas but AT&T is working to change that! Below, you will find information explaining:
- why services may not be available
- other AT&T internet options
- news about AT&T Fiber expansions
Why AT&T Internet is not available
- Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.
- Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. We do not have information if or when it will be.
- The area is not built for U-verse – some areas are not U-verse ready. The Community team does not have information if or when it will be. Distance and equipment can play a key in instances like this.
- Another competitor services there area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!
Note: In order to get higher speeds, you must be within a certain distance of the serving equipment or the equipment must be present in the area. Points 1 and 2 apply in these scenarios. If internet is not available, there are other options.
Gigabit Speeds, When Is It Coming?
Check out our coverage map to see where AT&T Fiber is at and cities underway. If AT&T Fiber is available, you can order now!
If your neighbor has AT&T Fiber, we can research your address to see if it's available. Remember, distance and equipment still play a factor as mentioned above.
Heads Up: Some areas, or homes, may not have AT&T Fiber, yet. There a many factors including those listed above. It can take time to build out areas for fiber so please pardon our dust.
Looking for Fiber for your Neighborhood or Building?
Are you the property owner or represent your neighborhood (HoA president) and want to get AT&T Fiber for your area. Learn more about how to bring fiber to your property.
Other Internet & TV Options
| Internet | TV |
| AT&T Mobile Hot Spots | DIRECTV Satellite Service |
| AT&T Fixed Wireless Internet | AT&T TV NOW |
| AT&T Unlimited &More Plans | WatchTV |
ChrisZ, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp
Responses
bcglass
Contributor
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1 Message
4 years ago
I am interested in switching to your fiber, but I rent the house in which I reside. What size and how is the connection made? Does anything need to be mounted to the house?
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Goodwism
Contributor
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1 Message
4 years ago
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mtillis1
Contributor
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1 Message
4 years ago
I live in a rural area in Brandon, MS and I have been using Hughesnet now for a year because that's the only internet service that's been avalible in my area. My neighbors that live a few houses down have U-Verse. I would like to know what is the process of getting U-Verse to my location?
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Dialup2016
Contributor
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1 Message
4 years ago
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MrunHappy
Contributor
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1 Message
4 years ago
My place of residence is 16150 Mountain Lilac Trail, Frazier Park, CA. 932256. I am told that AT&T, a major telecommunications company, does not provide service in my area. After numerous calls to AT&T customer service (should be customer dis-service) I have yet to get a straight answer. So if there is someone cloaked with the responsibility and the knowledge to provide an answer to the question as to why AT&T does not provide service to my area and if there are plans to ever provide service to my area. I have asked this question several times over the past thirteen years and have yet to receive an adequate response. I would like to speak with an executive in this regard not just some herald of happy talk from customer service. Thank you.
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ATTHelp
Community Support
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136.7K Messages
4 years ago
Hi @Dialup2016,
We can help and just sent you a private message. Click here to reply back and let us know via this thread one you have replied to the PM.
-ATTU-verseCare
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katkilgore
Contributor
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1 Message
4 years ago
Good afternoon! I would love to have the opportunity to have an Engineer look at the schematics of our street. Based upon conversations with neighbors, when fiber optic cables were laid, it seems like they simply skipped several hundred feet leaving a portion of us stranded. We own our home (it is not an apartment complex). I and several of my neighbors are EXTREMELY interested in being able to have a home internet wired connection! DSL, or otherwise! (Truly, we're not picky!) 🙂 We have AT&T home phone already, so there is no reason DSL shouldn't at least be available to us. I would love the opportunity to speak with someone who has knowledge about the construction and some things that we could do, prices to install, etc to get moving in the right direction. Thanks!
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qkswlf
Contributor
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1 Message
4 years ago
all my neighbors have at&t internet but at&t can not find my address for service
house next door have internet but why not me
service person keep saying at&t working on landline on area but they don't know when it will be available( also saying possibly never)
what should i do? ( at&t is only provider in my home address)
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163Bearcat
Contributor
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1 Message
4 years ago
I've lived at my residence for 10 years and have only had DSL options. The speed is very inadequate (less than 2 Mbs) and while U-verse is offered to "some" of my neighbors, the speed greatly varies. Due to my distance from the access point, the speed would be less than DSL! However, downloading at 2 Mbs (my previous ATT DSL service) is extrememly slow and inadequate for today and the near future. I was a customer for over a decade and had to switch to broadband which provides a half Mbs more than the ATT DSL. What can I do to get ATT to upgrade our neighborhood's U-verse speeds? There are NO competitors in the area, and only around 150 homes here. If I could get a reasonable speed for internet, then my ATT bundle would be phone, tv and internet...but with only DSL offers, I am left with little to no internet options.
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mothersupr
Contributor
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3 Messages
4 years ago
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Money01
Contributor
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1 Message
4 years ago
What kind of deal can we get for home phone service a0nd Internet we now have windstream not so happy with it
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elton_allen
Contributor
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1 Message
4 years ago
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ralph7up2
Tutor
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12 Messages
4 years ago
I already have a uverse fiber line installed to my home. What are the various speed choices available for me to choose from. I do know that the fastest is 1 Gig but I am confused as to speeds below that and also where conventional DSL max's out.
Thank you.
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LifeisGood
Employee
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1 Message
4 years ago
I'm having a home built in a subdivision. Contractors have laid the fiber already. What is a good contact other than the search tool to determine when to expect service in a specific area?
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loudvox
Contributor
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1 Message
4 years ago
We have had AT&T uverse internet for over 3 years now. The service hasn't been what we really need, but it's currently the only option we have. I would like to know when Fiber will be available on my side of CR 210 in Saint Johns Florida, 32259. I work from home home as a graphic designer - web designer and I also work as a level 3 tech support agent during the day. I would benefit greatly if it were avaiable. As it stands now, I have to hold customers off untill I can upload data to the previous customers server becuase it takes so long. At least if I had and idea when I could have it I'd feel a little better about paying 100 bux a month for the less than desirable service I have now.
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