When is AT&T Fiber Going to be Available - Things to know from AT&T

If you have additional questions, please feel free to send us a private message here.

-ATTU-verseCare

Hello @Jimmycrites.

Thank you for joining the Community Forums.  Having internet at home has become a necessity.  We recognize the need and have some options for internet service.

Please check our High-Speed Internet page to check the availability near you.  We also have Wireless Internet using our 4G LTE service to help connect tablets, phones, and computers.  We are also expanding our network to offer customer Fixed Wireless Internet in limited area.

Please check which option will be serve you.  Let us know if you have any questions.

Have a great day!

Richard, AT&T Community Specialist

Checking Your Address for U-verse Availability

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This is a simple process, just enter your address and you're done! 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Thursday had my landline changed over to go through router with voice & Internet.  

Today I was getting alot of static on phone.  I called 1 877 737-2478.  Girl heard all the static and said she would check the phone and that we would be disconnected and then she would call us. Our phone now has NO LINE.  Cannot make calls or receive calls.   Line is dead.   Also the Router that was installed Aug 4th needed a battery for backup.  I got the battery, but the door that is on the bottom will NOT open to allow you to put the battery in.  I need the technician to come back, Marcus, and install the battery backup. 

  FIRST priority is to get me a LINE again on my phone.      **   I could not get on to ATT.COM/REPAIR and report problem.   DID NOT RECOGNIZE my email address ** nor my present Account Number on my Aug 2 bill.   Account No. **   Installation of new service was August 4th.

Please get my phone line up and running as soon as possible.   I then need someone out here to load the battery in the router.   

Thank you.

**

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Hello,

In our neighborhood - north Plano -75025,  fiber was installed about 6 months ago. When I check for the availability of  fiber at my address, the tool shows that it's not available. However, when I check for the fiber availability on the house that's behind us it shows that the fiber connectivity is available at 1Gbps What' s interesting is that the fiber goes through the alley that's between both the houses. How long would it be before I can get the fiber at my address? Currently,  I have Uverse at 18 Mbps.

Hi @jc75025,

We can look into this. We will be sending you a private message. Click here to reply back and let us know via this thread one you have replied to the PM. On the right side of the page you will see an article Why are faster speeds not available under Internet Hot Topics, take a look at that. 

-ATTU-verseCare

Hello,

thanks for looking into this. I have replied to your PM. Please let me know if I can provide any other information to have this resolved. 

Similar question as the person from Plano, TX asked: AT&T Fiber was dug in our neighborhood at the end of September, and we were given a flyer at that time that said "AT&T Gigapower" would be available soon.  Well, the digging was completed nearly three months ago, and we haven't heard a peep since.  Each time I check to see if it's available yet, I obviously get told that other services available, but not Uverse or Fiber.  I have also chatted and called, and no one knows anything.  What in the world is going on, and why is it so difficult for AT&T to put out a timeline of some sort to indicate when service will become available?  The more this goes on, the more satisfied I become with Comcast.

I am looking at getting ATT as my TV provider.
When I do pricing, it says only uVerse internet up to 45M is available, and NO uVerse TV, but I can get DIRECTTV.

I couple of month ago I helped a friend 1 block over get ity and they were offerred uVerseTV and up to 72M.

I am located diagonaly (125 ft) from an ATT CEV(..Equipment Vault) which like an underground vault!

i am located on a street where they tore it up, to lay a 'honeycomb' tunnel to lay fiber.

Now a little history,

I hav been an ATT customer for years and was an ATT DSL Internet customer from PRODIGY to AMERITECH to SBCGLOBAL to ATT) . I finally gave up and went to cable for internet a couple years ago for SPEED.

When DSL was first provisioned., all that I was originnaly offerred was `1,5M, over 15 years ago. Worked with the provisionling company via David (in DSL DIRECT forum) and he got me bumped from 1.5 to 3. Supposedly the automatic system did not have me mapped correctly.

Same thing happenned again when 6M was deployed and online would not let me upgrade. Again David got me upgraded.
Somewhere along the line my line may have been rerouted to fix problems.

I could post more detailed info, but dont want to do so in a public forum.

I am in Dayton OH, and my phone begins with 937-274-xxxx

Can I try to see why uVerseTV is not offered, and someone one block over has it!

I was told by an AT&T that my home is too far from the line loop.  How do I go about getting AT&T to install the additional cabling so the service could reach my area of the subdivision?  This has been a very big disappointment and I am under a 2 year contract.