What the **** is going on with your company? Are there any competent people left?
To Whom It May Concern,
I tried messaging multiple people but I would not let me so.... Now it goes here.
I do not even know where to start! I will go through this whole debacle one last time (hopefully) so I can finally get some answers (again hopefully).
Lets go back to last Wednesday (7/23/14). Last Wednesday is when the majority of the problems originated. I being a loyal AT&T (henceforth refereed to as Satan) Customer decided that I would continue my self imposed serfdom and continue to use Satan as my Internet and TV provider. I called to switch my service to my new address and was greeted by a seemingly nice woman. After I realized that she was confused and did not know how to do her job I asked her to "Forget I called and make NO changes to my account". I thought that was the end of that... boy was I wrong.
The second time I called Satan was the next day Thursday (7/24/14). I called to once again try and move my service to my new address. I was greeted by a very nice lady named Mercedes? I think... She was very nice and wanted to help however, she was obviously new and had no idea what to do. I could hear her supervisor in the background telling her what to say in response to my questions. She proceed to tell me that my account was to be CANCELLED! What?? Canceled?! On whose authority?! I spoke with the supervisor and she gave me a $10 credit for the inconvenience. She also guaranteed me that the bill would be 106.77 after taxes. I asked her and made her answer YES OR NO to my question of "My bill will be 106.77 AFTER taxes. I will pay 106.77 for the remainder of my contract which ends Oct 1st 2014 YES OR NO???" She answered "YES" I made her answer a yes or no on record because I knew this would not be the end... So I got everything worked out, or so I thought.
This is where my days get jumbled together because I spent the majority of my days talking with various people from your company. Only to get no answers and merry go round resolutions.
I believe the next time I called was Wednesday (7/30/14) I was calling to make sure that I had the right service and number of TV receivers. I was told by the technician (Who was EXTREMELY helpful and awesome! First for your company! He needs a raise and promotion!) that I only had one box on my plan. I called to try and figure out what was going on. I went through 8 supervisors and two disconnects by the end of the day. Every time I get to the part in the conversation where someone is trying to figure out why my bill is wrong I get disconnected. It is mighty weird if you ask me. I was promised a certain credit to my account to silence me and make everything go away. I told him that I did not want to accept the credit if it nullified any past discrepancy. He hung on me. His name was "Terry" supposedly. I then called back and had to battle multiple people to get to a supervisor. His name was "Andy" he told me that I could not get the credit. When I asked him why he said he would need to contact "Terry" and get back to me. He told me that he would call me back after an hour. He never did... I am still waiting for that call!!!
Thursday (7-31-14) I called to see if I could get some answers or get back with "Andy". I spoke with I think "Mark" (ID: [edited for privacy – please do not post personal information]) he gave me the credit that was promised to me by "Terry". When we went back to the root of the problem and where everybody hangs up on me guess what... We got disconnected! I am still waiting for his return phone call as well!!
Still Thursday (7-31-14) I called a new number to see if I could get somebody helpful for once. I called this time and sat on hold for 10 mins. Then a lady names "Shanari" (ID: [edited for privacy – please do not post personal information]) answered and said that the system was updating that I had to call back later. I asked her how I should file a formal complaint. She did not have a clue at first. She put me on hold and asked somebody. She then came back with a new phone number . I asked her again is this the number for filing a formal complaint about the company and she assured me it was. I hung up with her and called the number she gave me. I spoke with a guy named "Aydin [edited for privacy – please do not post personal information]" he asked what the problem was and I went through the ordeal AGAIN!. He then asked "What do you want me to do about it?" I said is this the complaint department? He said no it is BILLING..... WHAT. THE. [Edited to comply with Guidelines]?????
Turns out that you do not have a complaint department and I am not the first person to be swindled by Satan.
I have been waiting weeks to get this issue resolved and figure out what is going on. I have had the worst experience with customer service possible. I wouldn't even consider these people to be real at this point. I am sure the names and ID numbers I was given are either incorrect or more than likely random numbers off the top of their heads. The people I have had the displeasure of speaking with are beyond INCOMPETENT!
This is not the whole story but what I can remember at the time of writing this complaint. I feel completely and utterly abandoned and wronged by your company.
You have my recorded phone conversations I know you do. Like I mentioned earlier. I have requested the phone conversation recordings from EVERY phone conversation I have had. I would like now to request EVERY SINGLE RECORDING. From start to finish of this whole ordeal.
Please let me talk to somebody who is semi intelligent and can make decisions!!!
I NEED ANSWERS!! NOW!!