Yes, for vacation holds you need to call 800.288.2020. See this support article for full details: https://www.att.com/support/article/u-verse-high-speed-internet/KM1275918/
Thanks for your input. The exception is that you must put your U-verse and internet on vacation at the same time. If you need to keep your internet service on while your gone, do to security services, and only put U-verse on vacation, you can't do that! In addition, that they don't advertise, if you decide to remove you U-verse and keep your internet service. You can't resubscribe to U-verse later. That's do to U-verse being grandfathered. They are doing away with that service after spending thousands of dollars stringing fiber in my neighborhood! Brilliant management decision!
Accepted Solution
Official Solution
SoloTX
ACE - New Member
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621 Messages
7 months ago
Yes, for vacation holds you need to call 800.288.2020. See this support article for full details: https://www.att.com/support/article/u-verse-high-speed-internet/KM1275918/
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my thoughts
Former Employee
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20.4K Messages
7 months ago
Yes, minimum 2 months, max of 9 months.
Have a charge for each service ($7 per service per month?)
I consider this to be snowbirds, those who spent several months of the year in one area, and rest of time in another location.
Going on vacation for 1 to 4 weeks does not qualify.
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TRC
New Member
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2 Messages
7 months ago
Thanks for your input. The exception is that you must put your U-verse and internet on vacation at the same time. If you need to keep your internet service on while your gone, do to security services, and only put U-verse on vacation, you can't do that! In addition, that they don't advertise, if you decide to remove you U-verse and keep your internet service. You can't resubscribe to U-verse later. That's do to U-verse being grandfathered. They are doing away with that service after spending thousands of dollars stringing fiber in my neighborhood! Brilliant management decision!
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