uverse vacation hold issue
I requested my uverse services be put on vacation hold back in june until september i received a confirmation email stating my services were put on vacaion hold. At the same time i had received a new wireless gateway due to having the red broadband kpkight which made none of y services work. I installed the new one but the same thing was going on; ive yet to get that figured out. So anyways, i assumed that i would only have to pay the hold fees which i was fine with, but come september i received another email addressed to "Michubi" (my name is alexandra) stating i was denied vacation hold because my account was one of three things: 1) not opened for a year yet, 2) had already requested 2 holds in the same year, 3) the request was for more than 6 months. My account didnt fall into any of those categories. My balance is currently $548 and my account is now suspended. Ive been an at&t customer since they were bellsouth/cingular wireless. They want me to send back my tv boxes and other equipment. I want to keep my accout and services but dont feel obligated to pay since it isnt my fault. What can i do?