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U-Verse Sales and fake promises. Then bills I don't owe...Screwed by Customer Service..Anyone else?
I am a Comcast member with 40 Mgps and ATT sales told me they could provide better internet service as a trial for 30 days with no obligation to pay anything unless I wanted to keep the service. I agreed and their tech came out did the install and guess what, they barely made it to 30 Mgps. I called back within two weeks letting them know their service sucked and returned their equipment promptly. No contracts were ever signed. A month later, I get a bill for $101.68. I called and they said it would clear in the next billing cycle. The following month: a bill for $142. 62. Spoke with another rep, she said it still needed time to clear. Just got off the phone today (now a couple of months later) and this time the rep said we owe the bill for installation charges and usage. After arguing that I do not owe this money, this rep said he couldn't do anything about it as nothing was noted in the account. They record everything when you call in, so they also have records of our conversations. I do have the badge number of one of the reps I spoke with that said we didn't owe anything, now they are going back on their word. 3 cheers for absolute bad customer service!Smiley Mad I am staying with Comcast, at least they know how to treat customers, even temporary ones!
7 years ago
We are sorry for your inconvenience. We will be glad to help. Please send us a detailed message by clicking here. Be sure to include your name, 9 digit U-verse account number, phone number, and the best time to reach you.
We will get back to you as soon as possible via email. In the meantime, let us know if you have any other questions or concerns!
7 years ago
7 years ago
@CarT25 Unluckily you fell for the lying D2D salesperson that conned you into lousy service you had before. Uverse TV service is limited by distance as are other ATT Internet products.
Closer you get to the VRAD, better things will be, personally am 400' from the VRAD and have had great Uverse TV/Internet for more than 7 1/2 years. Sounds like you were closer to a VRAD when you 1st had Uverse, then farther away on a different VRAD w/a rat's nest of wiring somewhere when you moved.
See if ATT Customer Care can help w/this unknown 'bill'.
Contact ATT Customer Care on the link in my signature below.
Send them a Private Message, on this link, and they should be able to give the help needed to solve your phantom bill problems. Many times these are answered by FB/Twitter Soc Media Managers, available late nites, weekends.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply, possibly by email instead. They can do more than any phone rep and stick w/it till it's done. Good luck 😉
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
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I Call It Like I See It, Simply a U-verse user, nothing more