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Thu, Oct 29, 2020 7:53 PM

U-verse package

I had a service outage for 28 days in November 2019 for my entire u-verse services, home phone, internet, and television. I called to complain about every 2 or 3 days that month, and was never told it was a service outage in my area until about 2 weeks after it started. I was told I would get that month in credit, which I saw a fraction of the month. 

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skeeterintexas

ACE - Expert

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16.2K Messages

a month ago

You have 60 days to dispute a bill.  From the TOS:

Bill Inquiries and Refunds.
 If you believe you have been billed in error for the Services, please notify us within 60 days of the billing date by contacting Customer Service (800.288.2020). AT&T will not issue refunds or credits after the expiration of this 60-day period, except where required by law or regulation.

(edited)

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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