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F1234's profile

1 Message

Monday, May 20th, 2024 5:10 PM

Uverse owes me money and refuses to pay

I was a loyal, never once late on a payment, Uverse 300 customer for over a decade. When I decided to cancel my subscription, I neatly packed all equipment and mail it on time. I received the email, "Congratulations your equipment has been returned." About 2 weeks later they charged me $164.02. I called and asked why and the cust rep said just in case I didn't pay in the allotted timeframe. We clearly agreed I did. 

That was Dec of 2022. I cannot tell you how many times I have called and talked to "supervisors" who are always in agreement I should have the money reimbursed. They always put me on this ridiculous long hold and come back several times stating they are working on it, then promise to either reimburse the money or call me back. Both to no avail. The latest lie is that it was closed because the money was reimbursed. NOT THE CASE and I can prove it with bank statements. They want me to give up and let it go but I cannot, especially when I think about how I did everything accordingly. I have never dealt with such an awful and disgraceful company and I am almost 60.

Community Support


232.7K Messages

24 days ago

Hi @F1234, we understand that you've concerns regarding the returned equipment charges. We hear you, and happy to assist you. Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page: AT&T Customer Service - Phone Numbers & Live Chat (att.com) choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.


Thank you for visiting AT&T Community Forums. 

David AT&T Community Forums Specialist.


ACE - Expert


24.8K Messages

24 days ago

...... or file an online complaint with the BBB. That gets forwarded to AT&T Upper Management and someone will contact you. That way you can discuss the matter directly with someone in the Office of the President if you can't get anywhere with ATTHelp. Just have all of your documentation in order.

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