U-verse internet service good, customer service bad
My U-verse internet and phone service has been good since receiving it, however since the beginning my customer service has been bad.
It all started when I signed up for service; somehow they lost their record of me ever signing up? How is that possible, so I signed up again, this time through an authorized re-seller, AT&T Savings, but the individual lied to me about the service and promotions I would be receiving. AT&T didn't care about an authorized reseller lying and left me in charge to sort it out with AT&T Savings. After talking to about 10 service representatives including Retention specialist I was left with this resolution, either I pay more a month or I don't receive the promotion. Now I get my bill and there is a back charge for modem rental, even though I have paid $100 to purchase the modem from AT&T. So another call, and after two days talking to various representatives and managers, still no resolution. They even promised to call me back, but they did not. It's pretty simple remove the charge from my account; it shouldn't be on there. Definitely not happy with the customer service so far, I would not recommend to others.
8 years ago
See if ATT Customer Care can help in this situation.
Contact ATT Customer Care on the link in my signature.
Send them a private message, on this link, and they should be able to give the help needed to solve your billing/promotions problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done and gone above and beyond for me.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
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Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more