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GrampaDawg's profile

Contributor

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5 Messages

Sun, Oct 3, 2021 11:51 PM

Uverse app sign in issues

I have used the app for years.  Suddenly, the app asked me to sign in again.  When I signed in with Uverse account ID and password, I keep getting a message to sign in with Member ID or Email Address.  And I can sign in MyATT but cannot get the uverse app sign in to work.

texgeekboy

Teacher

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39 Messages

9分前

I've called support yesterday and today (10/3 & 10/4).  Both times they said the Uverse app is down and not accepting logins.

AT&T wants to ditch Uverse.  I saw on one of their web pages a name 'WatchTV' instead of Uverse.  You can no longer order Uverse service.  It appears that resources are being taken away from it.  They want you to go to their streaming service, ATT_TV or something like that.  For me, Uverse is exactly what I currently need.

ATTHelp

Community Support

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191.9K Messages

9分前

Thank you for reaching out about the U-Verse app, @GrampaDawg.

 

We're currently working to get the app back up and running so you can sign in. As of right now, we don't have an estimated resolve date. We appreciate your patience in the meantime.

 

If you need help with anything else, just let us know.

 

Thank you for contacting the community forums team.

 

Aminah, AT&T Community Specialist

Contributor

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5 Messages

9分前

I worked for AT&T over 38 years.  Never saw them being forthright to our customers if it didn’t benefit them.  If you have no plans to ever get the Uverse app up and running again, just be honest and say so.  It has been weeks since i was able to sign in. This cannot be that hard to fix.

laurak54

New Member

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14 Messages

7分前

I feel like ATT has no plans to resolve this problem but doesn’t want to just tell us Uverse app users the truth. Prove me wrong!! 

New Member

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1 Message

7分前

You’re right. ATT is a grand ripoff. They charge the highest fees and the service sucks. The cable TV throttles and freezes all the time. I can’t reliably telework due to the internet service disconnecting during peak times of the day. When you call support you end up wasting the rest of your day paying $300 per month for this broken service. I’m disconnecting this crap, I’ve had this crap for over 10 years.

(edited)

gr8sho

ACE - Professor

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3.7K Messages

7分前

@GrampaDawg 

Some things to try that have worked for others.  

Unlink your accounts.  It's likely this was done some time back.  I had done it.myself and then unlinked when I started seeing problems like this. 

Try using a subaccount. This has worked for several people.  

New Member

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3 Messages

2分前

I have been getting the same message and having the same issue. I chatted with a rep, talked to a rep on the phone and went into the AT&T store, but no one seems to know how to help me. 

New Member

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13 Messages

1分前

I keep getting the following error when I try to login on my iPad and my iPhone... Login Error The member ID and/or password you entered does not match our records. Please correct your entries and try again. For your security, your account will be locked after multiple failed attempts. I was curious if anyone else has had this occur. It’s never been an issue before. I can login on ATT.com and my ATT Smart Home a Manager with zero issues, it’s just the U-verse app that does not work... any solutions out there?

New Member

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3 Messages

1分前

I had to create a sub account online and since then I’ve been able to get in with that new account. 

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