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Contributor

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5 Messages

Sat, Jul 27, 2019 2:02 PM

Uverse and internet account TOBR

 I have been trying since July 2 to complete transfer of billing from my Name into my husbands name. I have tried anything and everything spoken to numerous people numerous times been on the Internet been to the local store and no one can help me with this. This is the most ridiculous process I have ever been through in my life. I just want to change the name on my bill from May to my husband, how hard can that be

Responses

lizdance40

ACE - Sage

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81.4K Messages

a year ago

Moved to Uverse forum from wireless.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
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lizdance40

ACE - Sage

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81.4K Messages

a year ago

If you have combined billing it can cause problems.  

https://www.att.com/esupport/article.html#!/u-verse-tv/KM1052880?gsi=ruksvf

https://www.att.com/supersede/unauth/login?_gl=1*1ves752*_gcl_dc*R0NMLjE1NjMzMjQyOTYuQ05UczlPWGN1dU1DRllPN3N3b2RPMU1FLWc.

The new owner must accept responsibility within 14 days or you have to start over. 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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144.6K Messages

a year ago

Hello @Barbskip,

I understand you're having issues with transfer of billing responsibility, so let's address your issue.
Based on what @lizdance40 said, you can find out more about transfer of billing responsibility by following the links.
Let us know if you have issues after.

Mihai AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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5 Messages

a year ago

Once again I have been on phone with att. Cannot complete "Finalize Your Acceptance of Billing Responsibility " I have been through any and all instructions, I have been to my local Att store. Had SEVERAL phones calls with 800.288.2020, I have live chats over and over. Get a different reason every time. All I want is to change my Uverse billing from my name to my husbands. Does that REALLY sound difficult.

lizdance40

ACE - Sage

 • 

81.4K Messages

a year ago


@Barbskip wrote:
Once again I have been on phone with att. Cannot complete "Finalize Your Acceptance of Billing Responsibility " I have been through any and all instructions, I have been to my local Att store. Had SEVERAL phones calls with 800.288.2020, I have live chats over and over. Get a different reason every time. All I want is to change my Uverse billing from my name to my husbands. Does that REALLY sound difficult.


Have your accounts been de-combined?  Combined accounts to not transfer.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

 • 

144.6K Messages

a year ago

Hi @Barbskip!

We sincerely apologize for any inconvenience that you may have experience while trying to transfer billing responsibility from your name.

We'd love to look into this for you here! To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!


Yetty, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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