I don't believe my unsatisfied service is even a question. It's a fact. I'm sure the notes on my account would reflect the amount of phone calls, lies from employees/customer service representatives and the amount of time I spent on the phone in a two week period. Unfortunately, the only service allowed in my new complex is AT&T. Myself among many residents already complained. After spending 5-6 hours total on the phone with CS Reps and many disappointing times of expecting phone calls back but never receiving one the final verdict was to cancel my current account and set up date that I had in the promise that someone would be able to come by Friday April 3rd, if not, the latest would be Monday April 6th. Not to my surprise (I'm use to have your company works) that was a lie as well. The man by the name Donnie was the one I was to contact who set up the service for my complex, BluWater, in Jacksonville, FL. Terrible, terrible service from him. And to now have to pay an activation fee because I renewed with him because he PROMISED that I would get my service on Friday, Monday latest.
On top of his lies and not being able to follow through with what he had promised a customer, there was many other let downs amongst this horrendous process. Not only did two CS Reps say they’d call me back if we got disconnected, but one of them disconnected me and never called me back while the other said she’d call me back within an hour and I never heard from her again. Maybe they got sucked into some time vortex where they lost track? I hear that’s popular in AT&T offices now. When I was a CS Mgr at Time, Inc., reps would get in so much trouble for not calling back a customer by end of business day if they had taken that call. Perhaps you have different standards for customer service metrics you need to obtain?
I’m floored at the overall service I’ve received. So very disappointing.