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DrTandem's profile



2 Messages

Monday, June 19th, 2023 10:18 PM

Unknown user and TV account on my U-verse profile

I logged into my account at I went to my profile page. I saw my TV and internet account number. There was also my email address, phone number and physical address. However, when a scrolled down a bit further, I found a TV account (different account number) with a phone number, email address and physical address that I don't recognize. To the left of that information, it says, "You have primary access of this account." It has links to edit all that information, plus the passcode which is asterisked out. I tried using my information to change the passcode, but it failed. That tells me that someone else has access to this. Why is it displaying on my profile?

Community Support


232.1K Messages

11 months ago

Hello, thank you for reaching out @DrTandem. Let's have this information corrected.


To help report that your account was combined, unauthorized, with another unfamiliar account please contact our Global Fraud Management Organization at 877.844.5584.


Please let us know if you have any other questions. Thank you for contacting AT&T. 


Blanca, AT&T Community Forums 

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