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dan92805's profile

Contributor

 • 

2 Messages

Mon, Apr 18, 2016 4:32 AM

Unhappy billing

To: Randall L. Stephenson

208 S. Akard St.

Dallas, TX 75202

 

Dear Sir:

I'm sick to deal with your company. Do not scare or harasing me by forcing me to talk to AT&T. Please terminate my account and send me the last bill on January 2016 as we agreed.

Thank you

Anh Tran

 

On Friday, April 15, 2016 5:44 AM, AT&T Small Business Services wrote:

 

Dear  Anh Tran,

Thank you for visiting our AT&T web site.  I can help you with your
request.

We are very sorry to hear that you have concerns about your U-Verse
account. Please contact 1 877 503-2622 to speak to a representative who
will be able to discuss your account with you in detail so that you will
know the complete status of your account.

Thank you for choosing AT&T.

Your suggestions and feedback encourage us to strive better.  Please let
me know if there is anything else I can do to assist you.  It is my
endeavor to ensure your request is handled and you are a satisfied
customer.  Your confidence in AT&T is our number one priority.

Sincerely,

Patricia Smith
AT&T Small Business Online

att.com/smallbusiness
Please go to: http://www.corp.att.com/contacthelpme
for our product support numbers & self-service tools&caseid=33673842

For more information about your bill, as well as billing and payment
options, please visit att.com/billingbasics where you will find a
Billing Basics Interactive Guide and links to other valuable
information. Take a tour or view a sample bill to understand the
different charges that may appear on your monthly phone bill.

Help is just a click away at support.att.com!  Find solutions to common
problems and answers to frequently asked questions fast at: http://www.support.att.com/.
Bookmark the site today.

Original Message Follows:
------------------------

--- Customer Information ---

Opt In: No
CPNI: No
New Customer: No
First Name: Anh
Last Name: *****
Business Name: NA
Billing Phone: *****
Daytime Phone: *****
Best Time to Call: Afternoon
Service Address: *****

 

Anh *****

 

Anaheim April 12, 2016

 

AT&T Headquarters

208 S. Akard St.

Dallas, TX 75202

 

To Whom It May Concern:

 

After 1 year contract with AT & T, June 5, 2015 we call in to terminate of your service. But as your company want to keep us as your customer then your representative agreed for me to continue to use your service including phone and Internet for $37.89 a month without contract. But then you arbitrarily increase the price up to $39.14/Month then $44.26/Month and continue to increase the price up to $55.59 a months.

 

On December 22, 2015, I call in to complain to the company. But you do not want to solve it. Then January 25, 2016 we call in to request your company to terminate service. After speaking with a representative of your company named Kay, He listen to my complaint and agreed to terminate the service of AT & T at 11:37 AM dated 25.01.2016 with the Order # 181188069 and he promised to send me the final bill of the month 1/2016. But then, even if we have to use the services of other companies, no longer use the services of the company AT & T, but your company continues to send us monthly bills.

 

We see this as an infringement of the contract and customer extortion gently. We require company AT&T to stop customer’s harassment by way of blackmail and must provide written notice to clear our account with your company immediately. If you are continue to make us stress and very sick of your annoying, we are forced to resort to the intervention of the law.

 

Respectfully.

Anh *****

 

ham3843

Scholar

 • 

421 Messages

6 y ago

@dan92805

 

Dan you need to REMOVE those personal details at the bottom of reposted letters to AT&T

and especially the phone number! This is a public website and ANYONE could use those details and compromise you and the person mentioned in the letter. 

 

In any case your interaction with AT&T shows just how HORRIFIC their so called customer service really is. My guess is that the rep LIED to you so that AT&T would keep billing your account. 

 

AT&T needs to completely overhaul their customer service and billing departments because they are filled with incompetent and dishonest employees. 

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