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Mon, Apr 6, 2020 5:16 PM

U200 package

I have the U200 package however I am not getting any HD channels and other non HD channels are not showing up either. We them all 2 days ago


Brand User

New Member


119.7K Messages

2 months ago

We can help you get back yo watching your favorite HD channels, @Donnbecca.


Let's begin by running the Troubleshoot & Resolve tool from your TV or restart your receiver.

Using your U-verse remote control: 

  1. Press Menu.


  2. Select Help > Information > Troubleshoot & Resolve > TV > DVR.    


  3. Follow the onscreen prompts.


Many receiver problems can be fixed by restarting your receiver. To do this, press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress. If you have multiple receivers, reboot your wireless gateway by unplugging it from its power source. Wait a few minutes, then plug it back in.

Let us know if this helps load your HD channels. If not, reach back out for further assistance. We are always here and happy to help!


Ariel, AT&T Community Specialist


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