Get the myAT&T app
madmax988's profile
madmax988
Supersonic 25!
#1 Star!
Helpful 1

Scholar

 • 

346 Messages

Tue, Nov 5, 2019 10:21 PM

u100 channel list is unavailable on AT&T's awful website.

I'm considering changing my channel package.  When I look at the channel list comparison it does not show u100, even though it is listed as a choice on purchase site.  it only shows ufamily and then u200.  It does not show it on PDF view or interactive html view.

Can you please send me a copy of u100 channel list?  This information should be available on website.

 

Why is at&t's website always so poorly made?

It's legitimately one of the worst websites on the internet.  It's always broken, it requires way too many clicks, it's missing information, it often has outdated information, and it often directs you to pages that loop back to previous pages accomplishing nothing.

ACE - Expert

 • 

21.5K Messages

2 y ago

U100 hasn't been available for quite awhile now (5 years maybe?).  You must be looking at a re-seller's website.

 

Compare channel lineups HERE 

madmax988

Scholar

 • 

346 Messages

2 y ago

I do not accept this as a solution.  Either u100 is being falsely advertised and the website is out of date, or you are wrong.

 

I'm literally looking at www.att.com while logged into my account, and click change tv package, it's listed as an option.  It's listed at $64.

 

 

 

at&t tv packages #1.JPGat&t tv packages #2.JPGat&t tv packages #3.JPG

madmax988

Scholar

 • 

346 Messages

2 y ago

@skeeterintexas 

You shouldn't be allowed to mark your own answer as a solution.  If I thought it was a valid solution, let me mark it as such.  I'm 100% not looking at a resellers website.  
So which is it? is it not available and the website is out of date? or are you wrong and it is available but the channel list is missing.  

 

Maybe it's different in Texas than Florida?  at&t does seem to treat Florida way worse than it's home state. 

ACE - Expert

 • 

21.5K Messages

2 y ago

Please provide a link to the website you were looking at.  My answer provided a link to the AT&T website.  ETA:  your link took me to information about Wireless services.  Color me confused.

 

Note:  You marked your answer as a solution.  Pot, meet kettle.  😆

 

madmax988

Scholar

 • 

346 Messages

2 y ago

@skeeterintexas 

The website i'm looking at is https://www.att.com/shop/myuverse/dashboard.html?actionType=ChangeTV-Plans  but obviously if you aren't logged in as me, it might look different.   Literally I get there by logging into www.att.com and clicking manage tv  plan, that's why I posted screenshots. 
I thought by marking my answer as a solution, it might remove your answer being marked as a solution, but apparently you can have multiple solutions.  And apparently there's no way to remove the mark as solutions once you mark them.

madmax988

Scholar

 • 

346 Messages

2 y ago

Most likely u100 isn't offered and it's a bug, because when I log out and then look at site, u100 isn't listed as a choice, but again it's because at&t's website is GARBAGE.

madmax988

Scholar

 • 

346 Messages

2 y ago

When I open an incognito tab and click the link, (i.e. how it would look to someone who isn't logged into my at&t account), it takes me to a please login screen, when I log in, it redirects a bunch of times and then just takes me to account overview page.  Again at&t's website is garbage.  but also why do you think at&t's change tv plan website would be available to a different user? obviously the link isn't going to work if you aren't logged in, even logged in it probably won't work for a different user.

madmax988

Scholar

 • 

346 Messages

2 y ago

Oh apparently I was able to unmark my answer as solution.  Can you please unmark your answer as well so another at&t rep, might see question and might answer? @skeeterintexas 

ACE - Expert

 • 

21.5K Messages

2 y ago

I'll play (I retired after I won the lottery so I have nothing better to do).

 

I logged in to my account.  Went to "Manage my plan" under TV and I see the following:

 


packages.JPG

 

 

 

 

 

I have U450 so that's why it's only showing the lower options but interesting observation, it doesn't even show U-Basic.  I wonder if they are getting rid of that one too.  Perhaps UFamily will be the lowest package.

ACE - Expert

 • 

21.5K Messages

2 y ago

I did a little Googling (again, I have all the time in the world) and found a post on DSL Reports dated Jan. 2012 commenting that U100 is no longer offered.

 

Bottom line: Is something screwy on the website?  Perhaps but that doesn't change the fact that U100 is not available...anywhere.....and hasn't been for a very long time. 

 

madmax988

Scholar

 • 

346 Messages

2 y ago

Well obviously Texas must be different than Florida.   Because even on the main at&t page when I'm logged out, I also see U basic listed, which you also seem to be missing.  That's probably because as you can see, my prices are significantly higher than yours, so there is more room for more tiers.  With your lower prices it probably doesn't make sense to have tiers priced $3 apart.  Now why I'm priced differently could be a variety of reasons...location, the fact that I've been customer too long, at&t just thinks I'm willing to pay it, etc.  

 

So again, there's only 2 options.  Either at&t is offering me u-100 for $64, but won't provide a list of channels(maybe it's a grandfathered in offering? I should mention I've never been on contract I signed up back when U-VERSE first started and advertised being contract free, so I've always been month to month), or AT&T is falsely advertising a discontinued service mostly likely due to their buggy website.

 

I'd like an at&t official rep to tell me which it is. 

ACE - Expert

 • 

21.5K Messages

2 y ago

U100 is most likely grandfathered for those that currently have it

 

Have you tried calling Retentions to see if they would offer some sort of discount? I've had Uverse for 12 years and I don't know that I've ever paid full price.

madmax988

Scholar

 • 

346 Messages

2 y ago

Lma-o that's my prices WITH retention discounts.  (At least for u200 which is my current)  att charges an absurd amount, considering the ancient copper wires running DVR and refurb stbs they keep giving me.  They haven't bought any new stbs in years...they lost so many customers they realized they could just keep recycling old ones until they sunset uverse for DirecTV and at&t tv only.  Uverse is the redheaded stepchild of att.  

Since one of my discounts expired this month, I'm now paying $174 total for u200, 50mbps internet, hbo, hd, dvr + 3 receivers, +fees, + taxes.  

Which seems like too much, considering I've had 1 tv that's been having issues for 3 months that nobody can solve, terrible ping times for the last year, channels missing whenever a contract dispute comes up, flaky internet, a garbage website that even right now isn't letting me look at account details, worthless overseas customer support, and techs who show up a week late for their appointments and have no idea what they are doing.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.