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6.7K Messages

Mon, Dec 7, 2015 10:42 PM

Things to Know when Combining your Bill

Combined Billing Updated Fall 2016 Title.jpgCombined Billing Updated Fall 1st Subtitle.jpg 

 

    • Combining your bill provides you with one bill from AT&T, which can include U-verse, Wireless, and DIRECTV
    • Manage all your service in one account.
      • All your services are on one bill.
      • One overall easy payment to make when your bills are combined. Only one due date to remember.
    • No added costs.
    • You may qualify for combined bill discounts.

 Combined Billing Updated Fall 2016 2nd Subtitle.jpg

 

    •  All accounts must be in the same name to combine the accounts. 

    • We recommend paying off your existing Wireless and DIRECTV balance prior to combining your bills.
    • Auto Pay is available on combined bills.
      • Existing Wireless Autopay and DIRECTV Auto Bill Pay does not automatically carry over.
    • Existing discounts on consumer accounts should carry over to your combined bill.
      • Feel free to ask if your account discount would carry over when discussing combining your bill.
    • Transfer of billing responsibility.
      • Once bills are combined, we cannot perform a change of responsibility request.
      • The names on your combined bill cannot be changed after combining your services.
    • Accounts for those in Multi-Dwelling Units (MDU) may not be eligible for combined billing.
      • Feel free to contact us on the forums for more information.
      • Once bills are combined, you can no longer use Plenti points to pay your monthly bill.
    • Existing Wireless customers should download their wireless usage details.
      • After bills are combined, your past wireless text/talk/data usage details will no longer be available.

Combined Billing Updated Fall 2016 3rd Subtitle.jpg

 

    • Once the order has been processed you will have access to a status tracker to show you each step of the Combined Bill Process. 
      • The status tracker can be found when you log into myAT&T in the blue info bar above your name.
    • You will be able to see your account balances and the breakdown of the bill for each service (product).
    • You will also see notes indicating your previous account balance being transferred.

Combined Billing Updated Fall 2016 4th Subtitle.jpg

 

    • Your first bill we be higher than normal. This is an accurate bill as charges were not process when the combine process was initiated. 
    • Customers with DIRECTV should use their AT&T Access ID and Password to login to AT&T and DIRECTV online accounts.
      • If your browser automatically logs you in, you might need to clear your cache and cookies on your browser to forget the old login/password.
    • Existing Wireless customers will not receive a final wireless bill. These charges will be passed to the first combined bill along with any charges billed in advance.
    • If your combined bill account becomes past due, all services are at risk of being suspended.
    • When combining accounts, we may need to run a Credit Check.
    • The first combined bill will include Prorated Charges.
    • Any Combined bill discounts will be applied by your second combined bill.

 

Please visit our Support Page to learn how you can download you usage details.

 

If you have any questions concerning prorated charges, simply contact us for more information.

 

 

More information on Combining your Bill here.

 

If you have any issues concerning your Combined Bill, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. 

 

-ATTU-verseCare 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

 • 

6.7K Messages

7 years ago

Things to Know when Combining your Bill

 

Why you should Combine your Bills

  • Combining your bill provides you with one bill from AT&T, which can include U-verse, Wireless, and DIRECTV charges.
  • Manage all your service in one account. All your services are on one bill. One overall easy payment to make when your bills are combined. Only one due date to remember.
  • No added costs
  • You may qualify for combined bill discounts.

 


What to know Before you Combine your Bills

 

  • We recommend paying off your existing Wireless and DIRECTV balance prior to combining your bills.
  • Auto Pay is available on combined bills. Existing Wireless Autopay and DIRECTV Auto Bill Pay does not automatically carry over.
  • Existing discounts on consumer accounts should carry over to your combined bill. Feel free to ask if your account discount would carry over when discussing combining your bill.
  • Transfer of billing responsibility. Once bills are combined, we cannot perform a change of responsibility request. The names on your combined bill cannot be changed after combining your services.
  • Accounts for those in Multi-Dwelling Units (MDU) may not be eligible for combined billing. Feel free to contact us on the forums for more information.
  • Once bills are combined, you can no longer use Plenti points to pay your monthly bill.
  • Existing Wireless customers should download their wireless usage details. After bills are combined, your past wireless text/talk/data usage details will no longer be available. Please visit our Support Page to learn how you can download your usage details.

  

 

What to know After you Combine your Bills

  • Customers with DIRECTV should use their AT&T Access ID and Password to login to AT&T and DIRECTV online accounts. If your browser automatically logs you in, you might need to clear your cache and cookies on your browser to forget the old login/password.
  • During the first billing cycle, you may get a notification showing Past-Due. This may be due to your previous billing cycle being changed. If you have been charged an incorrect late fee, simply contact us to discuss.
  • If your combined bill account becomes past due, all services are at risk of being suspended.
  • When combining accounts, we may need to run a Credit Check.
  • The first combined bill will include Prorated Charges. If you have any questions concerning prorated charges, simply contact us for more information.
  • Any Combined bill discounts will be applied by your second combined bill.

 

More information on Combining your Bill here.

 

If you have any issues concerning your Combined Bill, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. 

 

-ATTU-verseCare 

Contributor

 • 

1 Message

7 years ago

And how long does it take to "uncombine" the bills???? I wasn't disclosed any of the details of the rules and procedures with "combined" billing when it was suggested by an ATT retail rep to do this. I have been in a constant battle since trying to get this fixed, multiple phone calls, multiple iterations of stories, unknowledgable customer service people. My phone is broken and I am unable get it replaced or repaired because of the "past due balance" because of this nonsensical process - just need this fixed so i can move on to another carrier. 

Community Support

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6.7K Messages

7 years ago

Hey @oBemcYdyi, we are sorry for your inconvenience. We will be glad to help you sort out your billing information. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.

 

We will get back to you as soon as possible. In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

Contributor

 • 

1 Message

7 years ago

I was never informed that there would be an additional "advance" billing on the 2nd or 3rd bill I received adding up to a ridiculous $300 monthly bill.  Would have been nice to know that ahead of time.  Gee thanks.  I'm ready to find another provider.  AT&T and DirectTV also didn't communicate to each other when I had made the appointment for wi-fi to be installed.  I took an entire day off work to be home during a 4 hour window that no one ever showed up for.  And after it finally was installed, my laptop and wireless printer won't connect to it.  What a headache this entire process has been.  I would not recoomend to any of my friends.

Community Support

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6.7K Messages

7 years ago

Hello @avon11,

We are sorry for the issues you have encountered so far with our services. We will be glad to help. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.

We will get back to you as soon as possible.

In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

Contributor

 • 

2 Messages

7 years ago

The combined billing is a joke, i need to a REAL customer rep to speak to PLEASE!!!!!!!

Community Support

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6.7K Messages

7 years ago

Hello @dzrtracin, we are truly sorry for your inconvenience. We will be glad to help you look into your bill. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.

We will get back to you as soon as possible. In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

Contributor

 • 

1 Message

7 years ago

I am a new AT&T customer and I am having a difficult time with customer service. I recently called to inquire about getting Internet installed in my new home. I was quoted $32 for 24 mbps Internet as a bundle because I recently signed up with directv. The sales rep said I would be charged $67 for Internet until I combined the Internet and directv bill after installation. He gave me a number to contact to get the discount after Internet was installed. After speaking with several AT&T employees, I was informed that the sales rep imputed my order wrong; he was supposed to bundle prior to installation not after. I am now only getting a $17 ($57 with equipment fees) dollar discount when I AGREED to pay $32. All of the billing representatives I have spoken with said they do not have the authority to fix my bill and that I would be contacted by a manager. I have yet to be contacted. Why do I need to suffer because an AT&T sales representative imputed my order wrong? I am very disappointed with AT&T's customer service. There is one phone number to call and I have waited on hold close to an hour for someone to answer... Just to find out that they can't help me. Very Very Disappointed.

Community Support

 • 

6.7K Messages

7 years ago

Hello @Munchdy, we are truly sorry for your inconvenience. We will be glad to help you look into your billing for account. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.

We will get back to you as soon as possible. In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

Contributor

 • 

1 Message

7 years ago

I thought combining my bill would save me money. I have had nothing but trouble with my bill since I combined my wireless and tv bill.When I contacted At& T to combine my bills an employee informed me that I would save money on my bill if I switched my plan to unlimited data. I figured an employee would know best and offer me the best plan at the best rate. Right affter At& T changed my plan I learned that my daughter who is away at college lost her hot spot. This was a huge problem for her. No one informed me that this would happen. I assumed she would try to help me and save me money. That was not the case. Also, I never went over on my data. I just figured it was better because she told me it was. The next billing cycle I was sent a bill for over $750. I was shoked to owe such a huge amount of money. I also learned that I lost all of my credits that I had on my previous plan. I have called numerous times, and spent hours trying to resolve this problem. The problem is still not resolved. I have been a customer with AT & T and Direct TV for well over 25 years. I have never had any problems, but this is a huge problem. If I would of known all of this would have happened I would have never contacted AT & T to combine my bills in the first place. I am hoping to get things back the way it was to begin with. 

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