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Wed, Sep 20, 2017 8:30 PM

The Bill Looks Different - AT&T's New Bill Layout

We heard you and we are changing the layout of the bill! We know your time is important and made the bill easy to understand! Check out some of the changes below! We added a video that explains the change in more detail at the bottom of this thread! 

 

 

TotalDue.png New Total Due Layout

 

 - Showing a breakdown of service

 - Colors represent specific services in bill

 - Easy To View

 

 

 PastDue_.png

 

Past Due Balances

 

- Color coated wheel is replaced with a box

- Past due balance is highlighted in red

 

 

 

 

AccountSummary.pngAccount Summary

 

 - Amount of last bill

 - Payment received

 - Account level adjustments

 - Remaining balance

 

 

ServiceSummary.png

 

Service Summary

 

- Provides an overview of charges organized by service

- Includes amount of last bill

 

 

 

 

Other Changes:  

Bill Cycle Date changed to Statement date

 - Presents charges in advance

 - Charges incurred during month of service – like pay per view or movie charges

 

What’s Changed Section

 - Highlights changes of bill has changed 5 dollars or more like, expired promotions for example

 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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2.4K Messages

3 years ago

Does the bill look different to you? Well it has changed! Check out the article above to learn what has changed! 

 

Having other questions regarding setting up a late payment? Autopay or status of your reward cards? Visit our Rewards, Fees, and Bill Payments article! 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

Is this only for TV and Wireless customers?  My landline bill is still the same as it has always been.