Community Support
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The Bill Looks Different - AT&T's New Bill Layout
We heard you and we are changing the layout of the bill! We know your time is important and made the bill easy to understand! Check out some of the changes below! We added a video that explains the change in more detail at the bottom of this thread!
New Total Due Layout
- Showing a breakdown of service
- Colors represent specific services in bill
- Easy To View
Past Due Balances
- Color coated wheel is replaced with a box
- Past due balance is highlighted in red
Account Summary
- Amount of last bill
- Payment received
- Account level adjustments
- Remaining balance
Service Summary
- Provides an overview of charges organized by service
- Includes amount of last bill
Other Changes:
Bill Cycle Date changed to Statement date
- Presents charges in advance
- Charges incurred during month of service – like pay per view or movie charges
What’s Changed Section
- Highlights changes of bill has changed 5 dollars or more like, expired promotions for example
ChrisZ, AT&T Community Specialist
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Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
6 years ago
Does the bill look different to you? Well it has changed! Check out the article above to learn what has changed!
Having other questions regarding setting up a late payment? Autopay or status of your reward cards? Visit our Rewards, Fees, and Bill Payments article!
ChrisZ, AT&T Community Specialist
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mt999999
Contributor
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2 Messages
5 years ago
Is this only for TV and Wireless customers? My landline bill is still the same as it has always been.
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