AT&T Community Forums

Signing into my account

I have forgotten my online sign in information and the email I used to sign in with. I’m elderly and can’t locate my info I had written down that my daughter had for me to use. I need to pay my bill for U-Verse account. How can I chat with an agent to correct my problem?

Responses

ATTHelp

Community Support

•

231.5K Messages

2 years ago

Hi @Dexxa1113, we'd be happy to help you log into your account to pay your U-Verse bill.

You can use these following steps to help you sign in to your AT&T account:

Select Forgot user ID on the myAT&T sign-in page.

If you don’t know your contact email address or we don’t recognize it, select Forgot your contact email? and enter your info. You can also do this to find your AT&T email address.
If you have more than 1 ID with the same contact email, your Forgot ID email will list them all.
Have more than 1 contact email? You may want to find the IDs for each email address.
Learn how you can use your fingerprint for quick access to your account info in the myAT&T app on compatible wireless phones.

To assist you further, you can also pay without signing in if you still cannot access your

account.

Let us know if this helps.

Latoya, AT&T Community Specialist

0

Dexxa1113

Signing into my account

ATTHelp

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