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MabeNC's profile



2 Messages

Sunday, May 26th, 2019 2:04 PM

Service canceled and still receiving bill

I’ve canceled my service on the same day it was installed because the At&t representative that sold me the service said we’d have fiber optic service, and after everything was installed I realized (installation technician told me) that fiber is not available on my street. At&t told me I wouldn’t have any charges, zero charges when I cancelled the service by phone. And now I’m receiving a bill ! Also, all my equipments were returned, I have an e-mail “confirmation of equipment return”, and At&t is charging me for one of the equipments. 

Community Support


232.8K Messages

5 years ago

Hello @MabeNC ,


We're happy to look into this for you! We'll be sending you a Private Message to gather more details and start working toward a resolution. Be sure to check your Inbox for the message!


Aminah, AT&T Community Specialist

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