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New Member

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2 Messages

Thu, Apr 2, 2020 3:27 PM

rude customer service

I called AT&T to see how I can change my bundle package from U200 to something more reasonable with lower monthly payments. I was talked to like a child that didnt understand. All I wanted to do was change my package bundle to something that was more affordable. I was told this (U200) was something i couldnt change.

i have the employee name and number

We have had AT&T Service for over 2 yrs now..I have never been talked to like I was today when I called Customer Service

Responses

Brand User
ATTHelp

New Member

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120K Messages

2 months ago

Thank you for sharing your feedback on the forums, @babeberrie31.

We understand how important it is to make sure every concern is met with a helpful attitude, and know how frustrating it is to feel like your concerns aren't heard or important. This is not the experience we want to provide to anyone, and we appreciate your feedback.



Do you still need assistance with your package pricing?

If you do, we can help you look at your options here.


Charles, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

Thank you for responding. Yes, I would very much like for someone to assist with my package options