Community Support
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6.7K Messages
Reward Card Never Received
For more information about the reward process and receiving your reward card, visit the Reward Center Information Page.
After you activate/install your qualifying service, watch your mailbox. You will receive reward claim information within 4 weeks of installation/activation. Once notified, you’ll need to go to the Reward Center and claim your reward.
To Track Your Claim
To track the progress of your reward after you’ve made your claim, access the reward tracker by logging in to the Reward Center.
It will take about 3 weeks to receive your reward.
Over 30 Days Since You Ordered Service
If it’s been over 30 days since you ordered your service and you haven’t received any information about the reward you were offered during your purchase, don’t worry, the important date here is the installation/activation date (and not the order date). You should receive a reward notification letter within 30 days after your service was installed and activated.
If it’s been at least 30 days since your service was installed and activated, visit the Reward Center and enter your account number and zip code. All of your eligible rewards will be displayed there.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Check out our Reward Card information above.
AT&T Community Team
(edited)
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geckley1996
Contributor
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1 Message
8 years ago
I believe the salesmen should have made it clear in the beginning how the discounts work. I even asked the agent if he needed my mailing address to send the gift card and he said I would have to call customer service and give it to them.
I am not upset that I am not getting the $300. I am upset with the underhanded way of trying to sell me something. It should be made clear in the beginning. Thank you
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asia5991
Contributor
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1 Message
7 years ago
When I signed up for att I purchased the internet/uverse bundle because I was told by the sales representative that I would recieve $300 worth of rewards. After having the service for about a month I called to check when they would be sent and was told that 2 separate prepaid cards would be sent; one in the amount of $200 and another in the amount of $100. I was told that the only requirements were that my account had to be in good standings for at least 45 days before the cards were processed and sent and that it would take 4-8 weeks. After a month and a half I recieved one $100 prepaid card and never recieved the the other.
When I called to inquire about this I was told that it was sent but marked undelivered for whatever reason but the supervisor informed me that she could resend it and I could still redeem it HOWEVER she quoted that it was only another $100.
I am now very frustrated from being redirected to so many different departments and no one has been able to tell me why this $100 is missing. What do I do? Who can I contact to resolve this?
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Trinity21010
Contributor
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1 Message
7 years ago
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mrlamb43
Contributor
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1 Message
7 years ago
Signed up for the at&t bundle and I was supposed to get a $ 200.00 rewards card. Installation on 10/11/2016. Finally got rid of cable, happy camper. Time passes and we never got a notice to activate our reward. Called at&t (4) different times and was told after several painful transfers that we should receive my reward card in ten days to two weeks. Check ATT.COM/REWARDcenter, no help. call again today same drill, let me connect you to someone that can help you..recording that can not reach now try again later. tried 4 times and now it just rings busy. Just frustrated, $200.00 to an old person on SSI @ 74 years young, is not the end of the world, but I definitely feel that I have been scammed. Live and learn, how quickly do you think i will switch our 2 line cell phone account to this hard to deal with company?? Things really don't have to be this complicated. How about attaching your reward card to your second bill? That wouldn't work, everybody would get there card. They could learn a lot about customer relations by visiting Disney World.
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KateMarie
Contributor
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1 Message
7 years ago
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brpinion
Tutor
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5 Messages
7 years ago
I was promissed a $200 rebate for switcing my internet to att uverse and bundling with direct-tv. I never got the rebate because the rebate department had a different address for me than the billing department. I had called the billing department to tell them my address was wedmore ct SE, smyrna, ga 30080. The rebate department did not have the SE after Court. I learned that the billing department does not update the rebate department address. The rebate supervisor "Tamara" said this is a well known problem at AT&T and customer service should give me a rebate or credit for $200. She could not do it herself because it had passed 120 days earlier this month and my rebate account was locked with the wrong address. I was transfered to customer service, placed on hold and then disconnected again.
Please send me my rebate or credit me $200 as promised. AT&T was the problem not me. My account is up to date and I will cancel both services shortly if this injustice is not answered. I have been placed on hold for over an hour on two occassions, disconnected and transferred to the wrong department. I am about to disconnect my service but will give you one more chance.
Thank you
B Pinion
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thebigtc7
Contributor
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1 Message
7 years ago
I never received my reward for starting a new service even though I activated it online. They said it was disqualified because I did not order my service online. However, it was my representative who told me about the reward and I feel it was a bait and switch situation and I was used. I have had noting but false information given to me from At&t. I seriously considered transfering my wireless service to them but will ABSOLUTLY NOT be doing that anymore. At this point I am counting down the days to cancel my service and never speak of At&T again.
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asokumar9591
Contributor
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1 Message
6 years ago
Hello,
When I ordered AT&T internet account, they told me I will receive $100 Visa card, I never received it. When I called the customer support, they kept transfer my call to customer support and reward support and made to tired finally they disconnected my call. Even one of the customer service guy used the word "*****". Finally I gave up. All are cheating to get their customer, once they get and 1 year contract, they treat the customers as "******"
Asok.
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suzmarale
Contributor
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1 Message
6 years ago
I HAVE HAD THE SAME ISSUE! what a scam! I never received anything either and its been almost 12 weeks. Everyone I speak to gives me the run around and are going in circles as to what the heck is going on. Nobody knows anything as soon as I can get out of my contract and their lousy customer service and their lies, I will. I will never use their service again and go out of my way to express what terrible service I have received!!
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