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Contributor

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1 Message

Sun, Feb 12, 2017 4:59 PM

Reward card expired

I received a reward card sometime around May of 2016 for becoming a new DirecTV account user.  I went on vacation in January of 2017 and was told by a vendor that my card was not any longer because it had an expiration date of 12/16.  I had never noticed this on the card before.  I researched this and found that a federal law passed in August of 2010 makes a gift card like this good for up to 5 years.  I need this card deactivated or a new one sent to me.

Responses

Contributor

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2 Messages

4 years ago

I card expired In 10-2016  After noticeing it today 3-24-2027.  I stayed on the phone after several hours trying to get a credit put on my accounts. Yes, I have 6 accounts with ATT.  

NO could or would help me. I just wanted someone to credit my account.  I didn't know i could do that.  They notice I did not redeem it.

They send you alerts on everything else.  When you don't pay on time they send you alerts, but when you don't redeem something you earned.  Yes, I earned it because a spent a certain amount of my MONEY to ATT.

You would think they would do the RIGHT THING and credit one of my 6 accounts.

Why don't Compays start doing the right thing for the little guys?

 

Contributor

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2 Messages

4 years ago

Because companies like ATT care about their money more than they care about their customers!

Same situation happened to me and I'm am appalled by how AT&T has handled the situation. Once my contract is up - I will not continue my loyalty to AT&T.

Contributor

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1 Message

3 years ago

AT&T places an expiration date of just 90 days on their Rewards cards because they know very well that a lot of people tend to forget about the Rewards Card (either that or the card gets lost in the mail) so when people forget to use the card within that time frame they will automatically loose the money.

 

AT&T doesn't care to send their customers any remainders about the Rewards card date coming close to expiration because it's not in their best interest to do so like when they send you remainders about payments which are due.

 

 

Anonymous

New Member

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25.7K Messages

3 years ago

When I get a gift card from AT&T I will apply it to my account to pay my bill or will use it at a store or shop online as soon as I receive it.  You can not miss the expiration date as it is printed on the front of the card.  Three months is enough time for you to use the card.

Contributor

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1 Message

3 years ago

ATT did us Flores family the same way... we evacuated due to Harvey and that money at least to pay them back would of been useful. They claim it was mailed another rep said call another800 number and so on.... REWARDS ARE A SCAM

Contributor

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1 Message

2 years ago

I never received my second rewards card.They never sent a notice ....nothing....I tryed to find out about it online an that is where I found that it was not available for me any more. I have had nothing but problems with my service...I didn't have on demand for over a month when I first got the service.told me what was the big deal cause I wasn.t paying for on demand anyways,? so what am I paying for ?An what else is free LOL.....They have not kept up with their end of the deal so why should I have to...worse service I have ever had .....!

New Member

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2 Messages

7 months ago

I have a card which has a march 2020 expiration date. I tried to use on mid of the month and it says expired. I called them on April 2020 and they claimed my card got expired on 2nd of March, 2020 and cannot renew my card. Joseph, the supervisor made two comments which are totally wrong, one of them is the exact date is written on the card. I made the call on 11: 27 am CST, 04/27/2020. AT&T cannot just move away hurting their customer without a solution.

New Member

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1 Message

2 months ago

Same thing just happened to me - even with COVID and a hardship - card center told me that somewhere on the card...not true....it states that you forfeit the money at the expiration date.  Then tried to backtrack and said it says it "somewhere"!  They cancel the card within 30 days of the expiration card, remove the funds from the card and then no one can do anything to re-issue.  I spoke with 5 people today between the reward card, the rewards center and loyalty, including supervisors...and the really nice guy in the loyalty department felt so bad he gave me a discount on my account.  I am very grateful for his kindness - but it will take a year and a half to equal the $300 on that gift card.  I am like most and had no idea that gift cards had an expiration date. Lesson learned.  I've been an AT&T customer for cable and internet for almost 30 year and just moved my wireless to them last year (how I earned the reward card) based on loyalty - I am really saddened that AT&T couldn't do better during times like these. :( 

JefferMC

ACE - Expert

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18K Messages

2 months ago

The Visa REWARDS cards expire at the end of the month indicated on the card.  They are not gift cards, per se, and are thus immune from restrictions on Gift cards.  

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ATTHelp

Community Support

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140.2K Messages

2 months ago

Hey @Kan426,

 

We appreciate your feedback. We are always working to improve our services. You can also provide direct feedback by going to our main page http://sm.att.com/16320453. Scroll to the very bottom, and click the feedback button. This will help AT&T create systems to meet our customers needs.

 

Thank you for being part of AT&T, and stay safe.

 

 

Max, AT&T Community Specialist

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