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karinam's profile



2 Messages

Tuesday, January 15th, 2019 3:14 PM

returned receivers

I returned two receivers.  I have the AT&T Equipment Return Receipt, as well as the UPS receipt.

AT&T continues to charge me for the receivers monthly.

We have called four times and inevitably get transferred to technical support where we are either disconnected or told we will get a call back.

We have never gotten a call back.

I need to stop getting billed for these receivers. Any direction would be greatly appreciated.



Community Support


232.8K Messages

5 years ago

Hello @karinam
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist

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