Retention refuses to extend bundle promotion
HI, I'm a close to 10-year continuous Uverse customer. I have bundled U200 TV,
Elite Max internet and phone. A one-year promotion just expired and increased my bundle price nearly 60%. I called to price match an offer from Time Warner. Not only did Retention refuse to price match, they were unwilling to offer anything near my previous promotion. I've moved my service 4 times over three states and I've been mistreated by Uverse before: bungled installations, disappearing rebates, etc. but this is the first time I've decided to quit Uverse entirely. I was told to call back when I get my Time Warner install date. Nice way to reward loyalty, AT&T. Churn, baby, churn.