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griderz1987's profile

Tutor

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10 Messages

Wed, Sep 16, 2015 3:23 PM

Retention Pricing

I have a hard time understanding the price increases from AT&T. I understood the first year why I could not keep my pricing the same as I was a "NEW" customer to AT&T. Now here I am a year later and I am having to renegotiate this pricing arrangement and again I am being taken advantage of. As a repeat customer last time pricing should be similar if not the same or better with newly designed services or hardware that wasnt availble before.  It is going to be $40 more a month for the same services I had before. I just do not see the value here and the lack of help from the retention department on this. When I asked to speak with a supervisor I was notified they were all busy and my name will be put on a list to be called back within 24 hours..... In 24 hours my pricing will increase almost $100 unless I figure this out. I am with uverse because I enjoy the clarity and the dependibility of the TV, but why should I have to pay such a premium over other cable providers that offer much better internet speeds. Please someone help resolve this before I have to do much more work and canceling services. 


Thanks, 

 

Terry 

rbox1064

Mentor

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89 Messages

7 years ago

Your best bet is to find an alternative. Get the specifics and then call and tell them what Company B is offering to do for you. Really without that you have no real bargaining power. You're just calling and asking for a break instead of negotiating.

pedrochin

Guru

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638 Messages

7 years ago

Promotional discounts are incentives to get new services. Either you're a new customer getting new services or a current customer upgrading services. You enjoy the limited time discount, and then start paying regular prices like the rest of us. The issue is that some view the discounted pricing as the regular pricing and interpret the expiring discount as a bill increase. Some then choose to play the revolving promo discount game - getting all worked up with every promo expiration spending alot of time on the phone threatening to cancel. Others pay the regular prices enjoying their grandfathered deals. Signing up for a "new deal" guarantees that you'll be charged the "latest" prices.

MicCheck

ACE - Expert

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12.3K Messages

7 years ago


@rbox1064 wrote:

Your best bet is to find an alternative. Get the specifics and then call and tell them what Company B is offering to do for you. Really without that you have no real bargaining power. You're just calling and asking for a break instead of negotiating.


There's no negotiation. Representatives have certain promotions available at certain times, and that's what they can offer. 

 

If lowest price is most important to you, by all means, get a price from another provider, let AT&T know your leaving and they will offer you promotions to stay. You can then decide if those promotions will work for you. 

Anonymous

New Member

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25.7K Messages

7 years ago

A big key is to make sure you are speaking with retentions. My brother went around and around with a customer service rep and finally forced his way to retentions and got a better deal he could live with. Keep in mind that getting this deal will put you back under contract for 1 year.

MicCheck

ACE - Expert

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12.3K Messages

7 years ago


@Anonymous wrote:

A big key is to make sure you are speaking with retentions. My brother went around and around with a customer service rep and finally forced his way to retentions and got a better deal he could live with. Keep in mind that getting this deal will put you back under contract for 1 year.


The retention department deals with customers wishing to disconnect their service. No one has to force their way to retention; they just have to request to disconnect. 

Tutor

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10 Messages

7 years ago

I was really hoping to not have to spend my time on the line with another representative at another provider. I would prefer to get a fair deal without having to fight for it. 

rdljr

Guru

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921 Messages

7 years ago

You don't need to call. Just go to twc.com, xfinity.com, charter.com etc.

Tutor

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10 Messages

7 years ago

Update* Gold package through charter with movie channels(hbo epix starz etc) 5 tvs hd dvr 60mb internet for 138 + tax & waiving install fees(29.99) Please tell me we can find a way to beat this considering I only have 18mb internet. 

rbox1064

Mentor

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89 Messages

7 years ago

Is that a 12 month discount for new customers scheme?

hex731

Scholar

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276 Messages

7 years ago


@rbox1064 wrote:

Is that a 12 month discount for new customers scheme?


Yes it looks like after a year the rate will go up.

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