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kkb2323's profile

Tutor

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8 Messages

Sun, Apr 12, 2015 7:17 AM

RESETTING YOUR MODEM WLL SOLVE ALL YOUR INTERNET PROBLEMS !! NOT !

Every time I chat or call to talk to a at&t customer service rep they insist that I reset my modem.
I have reset my modem over 200 times since I have owned it. The service is so bad that it even drops during chat sessions with att. During chat they ask for a phone number just in case you are disconnected from them.
Every time I have chat with att, I was dropped and they called me on my cell hours later.
AT&T is aware of these problems and they aren't doing anything to correct it. There service is in need of a major overhaul/update. It's hard if not impossible to find a satisfied UVERSE internet customer.
TRY TO FIND A UVERSE ISP CUSTOMER WHO IS SATISFIED !!!
Question: When did UVERSE start throttling their service?? How do they chose who to throttle?!
mibrnsurg

Expert

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20.4K Messages

7年前

@kkb2323 They don't throttle anyone's service, download/upload speed depends on the distance you are at. 

 

IPV6 causes alot of disconnects/reboots on 510 and 589 RGs, disable it.

 

Rely on ATT Uverse Care here for service problems.

 

I'm 400' from the VRAD and on 12/1.50 M VDSL Internet, I get 15.35/2.00 M after the 2d bump up in speed in last 1 1/2 years. Smiley Very Happy

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

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1 Message

7年前

mibrnsurg, can you translate your reply to this post into lay-person language? My wifi just began behaving erratically, and I've had to reset six times in the last 24 hours. I want to try the fix you suggested, but I don't know what IPV6 is or how to disable it. Can you clarify?
MrsKryten

Mentor

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34 Messages

7年前


@willisther wrote:
mibrnsurg, can you translate your reply to this post into lay-person language? My wifi just began behaving erratically, and I've had to reset six times in the last 24 hours. I want to try the fix you suggested, but I don't know what IPV6 is or how to disable it. Can you clarify?

On the NVG589 gateway, go to Home Network, then select Configure. Change IPv6 to off from the drop-down selection and click save.

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