Tutor
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8 Messages
RESETTING YOUR MODEM WLL SOLVE ALL YOUR INTERNET PROBLEMS !! NOT !
Every time I chat or call to talk to a at&t customer service rep they insist that I reset my modem.
I have reset my modem over 200 times since I have owned it. The service is so bad that it even drops during chat sessions with att. During chat they ask for a phone number just in case you are disconnected from them.
Every time I have chat with att, I was dropped and they called me on my cell hours later.
AT&T is aware of these problems and they aren't doing anything to correct it. There service is in need of a major overhaul/update. It's hard if not impossible to find a satisfied UVERSE internet customer.
TRY TO FIND A UVERSE ISP CUSTOMER WHO IS SATISFIED !!!
Question: When did UVERSE start throttling their service?? How do they chose who to throttle?!
I have reset my modem over 200 times since I have owned it. The service is so bad that it even drops during chat sessions with att. During chat they ask for a phone number just in case you are disconnected from them.
Every time I have chat with att, I was dropped and they called me on my cell hours later.
AT&T is aware of these problems and they aren't doing anything to correct it. There service is in need of a major overhaul/update. It's hard if not impossible to find a satisfied UVERSE internet customer.
TRY TO FIND A UVERSE ISP CUSTOMER WHO IS SATISFIED !!!
Question: When did UVERSE start throttling their service?? How do they chose who to throttle?!
mibrnsurg
Expert
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20.4K Messages
8 years ago
@kkb2323 They don't throttle anyone's service, download/upload speed depends on the distance you are at.
IPV6 causes alot of disconnects/reboots on 510 and 589 RGs, disable it.
Rely on ATT Uverse Care here for service problems.
I'm 400' from the VRAD and on 12/1.50 M VDSL Internet, I get 15.35/2.00 M after the 2d bump up in speed in last 1 1/2 years.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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willisther
Contributor
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1 Message
8 years ago
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MrsKryten
Mentor
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34 Messages
8 years ago
On the NVG589 gateway, go to Home Network, then select Configure. Change IPv6 to off from the drop-down selection and click save.
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