Renegotiating Contract - Lied to by customer service?
I have been a loyal Uverse customer for many years, even spreading the word to all my friends and coworkers to get the service.
However, I feel like the Customer Service rep I spoke to a few days ago lied to me on a couple of fronts, now that I'm looking online. Here's what happened:
Rather than cancel my service and start a new contract online, I called to see if Uverse would adjust my bill. They were able to bring it down to $126/month before taxes with a one-month contract. I thought online looked lower but the service rep said I would have to pay a non-refundable installation fee, so I agreed to his price. However, I just saw that starting new service online (with my current plan options) would only cost $117/mo + $150 rewards, and all fees are waived! Now I am stuck in a one-year contract and can't cancel and start over like I would've if the rep hadn't pulled one over on me about the fees.
I also asked to make sure I at least had the latest technology. My dad had mentioned he received an upgraded DVR with higher capacity that worked faster. My receivers are extremely slow to respond so I wanted to get the upgraded unit. The rep assured me I had all the latest technology after moving my service to a new home about a year ago. But when I went home for Thanksgiving - nope! There IS a newer unit, and I don't have it.
Anyone know how to get my bill renegotiated (despite my contract) and get the latest DVR and receivers?