Contributor
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2 Messages
Removing phone line and interface box from house
I am having some remodeling done to the outside of my house soon. I have tried to call customer service 4 different times with no success. I have lived in this house since 2009 and never had a landline and don't want one. I want them to come and take down the line from my house to the power pole and the interface box. We recently had a storm and a branch landed on it and makes it sag very low. Wondering how I can have AT&T uninstall this. Every time I speak to a different barely English speaking individual I can tell they are reading from a script and have no clue how to help me without my account number. I tell them there is no account since I haven't had a landline at this house. Now the confusion begins and they ask for my account number and/or phone number again and the confusion repeats until I get irritated and hang up.
Any suggestions or has anyone had success tackling this issue?
Thanks in advance!
Any suggestions or has anyone had success tackling this issue?
Thanks in advance!
randomperson
Contributor
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2 Messages
8 years ago
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JefferMC
ACE - Expert
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35.2K Messages
8 years ago
Here's what happened with a Verizon customer.
http://todddietrich.com/2013/05/14/removing-the-phone-line-from-my-house/
I wouldn't be too surprised to see the same sort of thing with AT&T. Start by sending a Private Message to @ATTHelpForums. At least they should have the wit to understand your request.
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Npaske
Contributor
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1 Message
6 years ago
Get a ladder cable cutters ..wear some gloves... voltage is a very low power so is should be fairly safe.... cut that line up as high as you can and take that crap down and the hanging wire is now at&t's problem.
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SaniPE
Contributor
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1 Message
5 years ago
I wanted my dropped wire removed as I hadn't had ATT services for years and was painting my house. I called 1-800-288-2020 and talked to a pleasant man. He didn't understand what I was asking for, but after a few minutes he said he'd look for help. He asked to put me on hold and then was gone for 6 minutes. When he returned, he had Helen on the line. She understood completely, took my request and gave me a ticket number (as I no longer had an account). She gave me the number direct to her section: 1-800-246-8464, opt. 1, then opt 8.
The tech was out the next day, removed the drop line, network box and all attachments to the house.
Now I need to figure out how to fill holes in aluminum siding!
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JefferMC
ACE - Expert
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35.2K Messages
5 years ago
I think that number is restricted to the SWBELL territories and may not work outside of that region.
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mizzhell
New Member
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1 Message
2 years ago
I just spoke with a woman at ATT to ask about this issue. I have an old SBC box and an outmoded ATT box, as well as a new box for ATT fiber. The ATT rep clearly was just making things up as she went along, but she said I could just take the boxes down and ATT didn't want them.
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