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New Member

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2 Messages

Wed, Oct 28, 2020 12:12 AM

remotes for cable boxes

I have remotes for my u-verse cable boxes that are so old and want them replaced.  Customer service doesn't understand what I am asking for when I call and wait on hold for 50 minutes.  Do I have to pay for new remotes?????

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JefferMC

ACE - Expert

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18K Messages

a month ago

AT&T used to provide replacement remotes when they no longer functioned properly, but I understand that this is no longer their policy.   Even when they did this, they didn't replace them because they were "old" and the customer "wanted them replaced," only when they didn't function.

To order a replacement remote from AT&T, visit this link:

https://www.att.com/buy/accessories/specialty-items/att-u-verse-tv-standard-remote-control-backlit-black.html

Sometimes AT&T U-verse remotes show up a thrift stores.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

a month ago

HELP, I always get overseas representatives that don't understand English!

my thoughts

Employee

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16.5K Messages

a month ago

or ebay, craigslist... there are different models of UVERSE remotes, the S30 is the newest followed by S20, then S10 (all three are black models) then the older GRAY models.

AS UVERSE IPTV is no longer offered since March 1st 2020, expect to pay for a remote new or refurb.... could schedule a tech appointment but may be charged a $99 service call if a problem does not actually exist with your service. 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
browndk26

ACE - Professor

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3.1K Messages

a month ago

$20 through AT&T. 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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